NMS · 1 month ago
Retail Supervisor ($25/hr, DOE) - UAA Creekside
US-AK-Anchorage
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expNMS is a company that focuses on food preparation and service, and they are seeking a Retail Supervisor to oversee food and beverage service in a university setting. The role involves supervising employees, maintaining customer service standards, and ensuring compliance with food safety regulations.
ConsumerFacility ManagementSecurity
Responsibilities
Administers, supervises, and directs ongoing business activity for multiple retail outlets
Implements an organized system of supervision and formal operating procedures
Maintains excellent customer service standards with a focus on continuous improvement
Sustains a friendly, approachable demeanor and handles guest concerns and complaints quickly while increasing retention
Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated
Makes sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood
Develops, updates, and implements training materials and programs in a variety of areas to include customer service, food preparation, cash handling, equipment usage, food safety/sanitation, physical safety, etc
Implements and oversees food sanitation programs, including the HACCP (Hazard Analysis Critical Control Points) Program
Ensures that all Food Safety Standards, food HACCP Logs, Calibration Logs, Sanitation Logs, and Freezer Refrigerator Logs are maintained daily
Is accountable for the delivery of high-quality food and beverages as well as ensuring all activities and operations comply with applicable internal and external regulations
Assigns and coordinates work of employees in food and beverage to promote efficiency of operations; planning, assigning, and directing work
Assists Retail Manager in supporting all Retail operations
Supervises serving of meals and beverages
Oversight of correct portion control
Supports an active safety program
Manages the POS system and provides training to new hires
Responsible for ordering supplies, stowage, maintaining control, and weekly inventories
Assists Retail Manager with sales tracking, tracking waste, and cost controls
Assists in handling of cash, counting daily tills, making change, bank deposits, and bank orders
Assists with interviewing, hiring, and training employees
Holds employees accountable to department’s policies and procedures
Appraising performance; rewarding and disciplining employees
Addressing complaints and resolving problems
Actively supports and participates in performance improvement activities
Must have personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity
Personal drive and energy a liking of challenges and opportunities to innovate
Ability to work independently and complete assignments in a timely manner
Assists coworkers during staffing shortages
Other related duties may also be assigned
Qualification
Required
High School Diploma or GED equivalent
Alaska Food Workers Card or ServSafe Certification, offer contingent on obtaining within 30 days
At least two (2) years of related work experience with significant supervisory responsibilities
One (1) year of work experience as barista
A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy
Must be fluent in speaking, reading, and writing English
Must have computer literacy including competence in Microsoft applications and web-based applications
Must be able to perform each of the essential duties listed above with a professional degree of competency
Must have proven success at managing multiple tasks, projects, and subordinates
Must understand profit attainment and profit growth
Strong ability to lead, build diverse teams and oversee training
Preferred
At least two (2) years of formal post-secondary training in the hospitality field
Previous work experience in managing Campus Dining or Food Service Cafeteria operations
Company
NMS
NMS offers support services including security, camp services, facilities management, housekeeping, hotel management and contract staffing.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Digit News
2024-05-01
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