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Bidease · 1 month ago

Customer Success Manager, US

New York, NY

Full-time

Hybrid

Mid Level

Bidease is a company focused on enhancing client success through effective communication and collaboration. The Customer Success Manager will work with clients to identify their business objectives, train them on platform usage, and strengthen client relationships to drive revenue and optimize campaigns.

AdvertisingAdvertising PlatformsApp MarketingDSPMachine LearningMobile Advertising

Growth Opportunities

Responsibilities

Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience

Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client

Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization

Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns

Educate clients on new platform features, DSP partners, services, and relevant practices

Educate and grow the programmatic buying knowledge of your clients

Qualification

Media Buying StrategyClient EducationCampaign Performance ReviewCross-functional CollaborationClient Relationship Management

Required

Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client

Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization

Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns

Educate clients on new platform features, DSP partners, services, and relevant practices

Educate and grow the programmatic buying knowledge of clients