Lightmatter · 16 hours ago
IT Support Engineer
Mountain View, CA
Full-time
Onsite
Mid, Senior Level
$93K/yr - $100K/yr
5+ years expLightmatter is leading the revolution in AI data center infrastructure, enabling significant advancements in computing. They are seeking an IT Support Engineer to provide technical support for employees, manage cloud infrastructure, and ensure smooth operations of IT systems.
AI InfrastructureArtificial Intelligence (AI)Data CenterMachine LearningSemiconductorSoftware
Responsibilities
Provide technical support for Mac and Windows users, both in-office and remote
Manage and resolve escalated tickets through our help desk system
Troubleshoot networking issues including DHCP, DNS, VLANs, and basic routing
Administer cloud platforms like Google Workspace, Office 365, Azure, Slack, and Okta
Handle procurement, setup, and deployment of laptops and workstations for new hires and replacements, including MDM enrollment and configuration
Maintain and troubleshoot conference rooms and AV equipment
Manage onboarding and offboarding processes, getting new users up and running quickly
Track IT assets and keep our inventory system accurate
Create and maintain documentation for support processes and internal knowledge base
Partner with IT team members on larger projects and organization-wide technology rollouts
Train users on security best practices and new technology
Qualification
Required
At least 5 years of hands-on IT support experience in fast-paced environments
Experience deploying and configuring new tools and systems for large user bases
Strong troubleshooting skills across Mac and Windows platforms
Experience with Google Workspace, Office 365, and Slack administration
Working knowledge of networking fundamentals and basic network troubleshooting
Familiarity with identity management systems like Okta
Experience with cloud platforms (Azure, AWS, or GCP)
Strong organizational skills and ability to juggle multiple priorities
Proven track record of taking ownership and driving issues to resolution
Preferred
ITIL 4 foundation or familiarity with ITIL best practices
Scripting experience with PowerShell, Bash, or Python
Experience with mobile device management platforms (Intune, Kandji, Jamf)
IT certifications (CompTIA A+, Network+, Microsoft certifications)
Experience supporting engineering or research teams
Excellent communication skills—you can explain technical issues to anyone
Benefits
Comprehensive Health Care Plan (Medical, Dental & Vision)
Retirement Savings Matching Program
Life Insurance (Basic, Voluntary & AD&D)
Generous Time Off (Vacation, Sick & Public Holidays)
Paid Family Leave
Short Term & Long Term Disability
Training & Development
Commuter Benefits
Flexible, hybrid workplace model
Equity grants (applicable to full-time employees)
Company
Lightmatter
Lightmatter develops photonic chips that enable data processing and communication using light instead of electricity.
201-500 employees
H1B Sponsorship
Lightmatter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (12)
2023 (5)
2022 (4)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$822MKey Investors
T. Rowe PriceViking Global InvestorsGoogle Ventures
2024-10-16Series D· $400M
2023-12-19Series C· $155M
2023-05-31Series C· $154M
Leadership Team
Nicholas Harris
Founder, CEO
B
Bob Turner
Sr. VP Sales & Solution Architecture
Recent News
2025-11-23
2025-10-09
Company data provided by crunchbase