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Boost Mobile · 1 day ago

Retail Training Manager

Englewood, CO

Full-time

Hybrid

Mid, Senior Level

$72K/yr - $103K/yr

4+ years exp

EchoStar is reimagining the future of connectivity through its various brands including Boost Mobile. The Retail Training Manager will focus on developing and implementing best practices for retailers to enhance operational efficiencies and sales strategies, while coordinating training initiatives and special projects across the retail wireless organization.

ElectronicsMobileTelecommunications

No H1B

Responsibilities

Report to Senior Manager - Retailer Training and Execution and coordinate with regional field sales and operations teams to manage special projects and deliver cohesive support approaches, both internally and externally, to expedite go-to-market initiatives to deliver quicker results

Assist in the creation and delivery of special projects and new product training content for all external sales employees

Deliver in-person and virtual training content and strategy supporting all new launch initiatives for channel expansion, new brands, product offerings, promotional trials, etc

Work in conjunction with training to develop and deliver external new hire training webinars and content to newly hired Advocates

Create content built from current retailer best practices to facilitate a Retailer Principal training program which will cover topics including a new retailer’s guide to wireless, organizational structure growth, how to improve profitability, etc

Gather dealer best practices to construct a library of content geared toward dealer profitability and success

Meet with key retailers and observe store activities in person to identify gaps and bring needs to internal teams for solutions

Market drop in support to prepare for launches and initiatives. Also, providing in-market presence to identify opportunity areas and solutions for improvement

Project manage the execution of new product trials. Reporting on in-store retailer and customer experience to gain knowledge and disseminate to the larger dealer base for future success

Standardize back office processes for direct dealers and work with the National Account Team to provide best practices for back office success pertaining to each DDP

Qualification

Retail channel experienceAccount management experienceBilingual EnglishBilingual SpanishOrganizational skillsCuriosityCommunication skillsSelf-motivated