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Chase · 1 month ago

Experience Design, Executive Director - Infrastructure Platforms

1230 Avenue Of The Americas, New York, NY, 10020, US

Full-time

Onsite

Mid, Senior Level

$180K/yr - $260K/yr

7+ years exp

Chase is a leading financial services firm, and they are seeking an Executive Director for Experience Design in their Infrastructure Platforms. The role involves driving the development and implementation of innovative user experiences across multiple products and services, while overseeing service delivery and shaping long-term organizational strategies.

BankingFinancial Services

Responsibilities

Conceptualize and implement user experience strategies for a variety of products and services to align with business needs to foster innovation

Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes

Solve intricate design challenges and introduce novel methods to uplift user experiences

Build and nurture relationships with key stakeholders and champion user-centered design principles, ensuring alignment with business goals and objectives

Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences

Apply the Jobs To Be Done (JTBD) framework to uncover user needs, drive product strategy, and ensure solutions are rooted in real-world user jobs and outcomes

Work collaboratively across product teams, Solution Architects, and Infrastructure Platforms partners to develop innovative experiments and solutions that enhance the user experience and eliminate friction

Drive the adoption of these solutions across product teams to increase customer satisfaction. This horizontal role supports product domains, enabling best-in-class design practices and fostering a culture of user-centered innovation

Qualification

User experience designInformation architectureInclusive designVisual designClient-side technologiesJobs To Be Done FrameworkDesign leadershipManagerial experienceAssistive technologiesInfrastructure Technology products

Required

7+ years of experience or equivalent expertise in user experience design, interaction design, or related fields

Demonstrated expertise in information architecture and visual design, with a portfolio of aesthetically appealing and functional digital products

Proven track record in leading the development of innovative user experiences across various platforms and channels

Expertise in inclusive design, accessibility guidelines, and assistive technologies, capable of creating user-friendly designs for a diverse audience

Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience