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University of Southern Indiana · 1 month ago

Senior Administrative Assistant

Evansville, IN

Full-time

Onsite

Senior Level

$13.63/hr - $13.63/hr

The University of Southern Indiana is a public higher education institution seeking a Senior Administrative Assistant. This role involves carrying out the policies and procedures of the Registrar’s Office, providing customer service, and assisting students with registration processes.

AlumniE-LearningEducationHigher EducationUniversities

No H1B

Responsibilities

Provide initial customer service to visitors to the Registrar’s Office

Answer student questions regarding registration. Educate students on various registration procedures; for example, registering for a closed class, registering with a hold, etc

Train students on how to register via myUSI when appropriate

Coordinate access to the main office area by determining needs of visitors and then counseling or directing them as appropriate

Supervise and coordinate the receipt and distribution of all incoming mail

Advise students, faculty, staff, and the general public of the University’s academic policies and practices as they relate to student registration and records data

Serve as the receipt recipient and point of distribution of all student record forms used in processing student academic record data

Maintain academic enrollment and demographic data including drop/add, withdrawal, change of address, etc

Supervise assigned student workers and temporary employees; and train all student workers and temporary employees in registration related processes as required

Assist with processing non-attendance withdrawals and academic dismissals

Assist with verifying Change of Major forms and Change of Academic Bulletins

Create and post appropriate signage on front office door to inform visitors of changes in office hours or office closure

Assist students with ordering official transcripts via myUSI

Assist students with printing enrollment certifications and Good Student Discount Certificates with the National Student Clearinghouse

Scan and index documents into document imaging system

Assist office staff with various projects during peak periods

Serve as an interviewer with students, parents, faculty, staff, etc. as per Public Law 93-380, Family Educational Rights and Privacy Act of 1974

Other duties as assigned

Qualification

Customer service skillsCommunication skillsOrganizational skillsProficiency with PCsHandle multiple projectsConfidentiality (FERPA)Interpersonal skills

Required

High school diploma/GED

Excellent interpersonal, organizational and communication skills

Must be able to communicate university policies and procedures regarding registration, from simple to complex, to a wide range of audiences from faculty to non-native English-speaking students

Must keep students calm in situations where they might not understand how to proceed with registration

Must possess demonstrated customer service skills that would benefit in helping students register successfully

Demonstrated proficiency with personal computers, spreadsheet, electronic mail and word processing software

Ability to assume responsibility for self and subordinates, work under limited supervision and complete projects by stated deadlines

Must assess students' needs and not become frustrated by communications that are unclear. Must have an interest in helping students succeed

Ability to handle multiple projects simultaneously and in an efficient and effective manner

Ability to work effectively with diverse needs and requests of individuals

Excellent customer service or public relations skills

Must maintain confidentiality in accordance with FERPA