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Grand Sierra Resort · 1 month ago

IT Application Support Specialist

Reno, NV

Full-time

Onsite

New Grad, Entry Level

Grand Sierra Resort is seeking an IT Application Support Specialist to provide technical assistance and support to system users. The role involves identifying and resolving system issues, maintaining user access, and collaborating with IT teams to enhance software performance and user experience.

CommunitiesHospitalityLeisure

Responsibilities

Assist in the preparation and documentation of software requirements and specifications

Research and document requirements of software users

Create and maintain user access on various applications

Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging

Administer critical analysis of test results and deliver solutions to problem areas

Assist in the development and maintenance of user manuals and guidelines

Install software products for end users as required

Work with IT security administrators, network engineers, system engineers, and other software developers to assist in resolving problems with software products or company software systems

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs

Ensures behavior and appearance are in compliance with established standards

Maintains a professional work environment with management and staff

Participates in meetings and training as required

Maintains complete confidentiality of all company information at all times

Performs all job duties in a safe and responsible manner

Performs other duties as may be assigned by department and/or company management within the scope of this position

Qualification

Casino Management systemsLodging Management systemsERP systemsSQL ServerWindows Operating SystemsSoftware troubleshootingData privacy practicesAnalytical abilitiesCommunication skillsInterpersonal skillsTeam collaboration

Required

Assist in the preparation and documentation of software requirements and specifications

Research and document requirements of software users

Create and maintain user access on various applications

Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging

Administer critical analysis of test results and deliver solutions to problem areas

Assist in the development and maintenance of user manuals and guidelines

Install software products for end users as required

Work with IT security administrators, network engineers, system engineers, and other software developers to assist in resolving problems with software products or company software systems

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs

Ensures behavior and appearance are in compliance with established standards

Maintains a professional work environment with management and staff

Participates in meetings and training as required

Maintains complete confidentiality of all company information at all times

Performs all job duties in a safe and responsible manner

Performs other duties as may be assigned by department and/or company management within the scope of this position

Hands on experience working in integrated development environments, including systems outlined above

Knowledge of Windows Operating Systems

Familiarity with SQL Server and SQL Server Management Studio

Experience with OS400 operating systems

Hands-on software troubleshooting experience

Knowledge of applicable data privacy practices and laws

Strong written and oral communication skills; Strong interpersonal skills

Flexible and adaptable in regards to learning and understanding new technologies

Conduct research into software-related issues and products

Technically proficient; Self-motivated and directed; Keen attention to detail; Proven analytical and problem-solving abilities

Effectively prioritize and execute tasks in a high-pressure environment. Work both independently and in a team-oriented, collaborative environment

College degree in the field of computer technology or equivalent work experience

Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card

Preferred

Experience working with enterprise applications, including: Casino Management systems (Konami Synkros), Everi Promotion and Enrollment kiosk, Lodging Management systems (iSeries - Agilysys LMS), Document Management system (Agilysys – Datamagine), ERP systems (iSeries - Infinium), Payroll/Time Clock systems (Unifocus), Procurement Sourcing systems (iSeries - Stratton Warren), Point-of-Sale (windows - Infogenesis)

Familiarity with the Casino and Hospitality industry