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Rollins, Inc. · 3 months ago

Remote OCCC Bilingual Spanish Customer Service Agent

United States

Full-time

Remote

Entry Level

1+ years exp

Rollins, Inc. is a global residential and business service provider, and they are seeking talented Spanish Bilingual Professionals for their remote Customer Contact Center. The role involves providing excellent customer service, identifying customer needs, and offering customized solutions while managing customer relationships.

CommercialConsumerHome ServicesService Industry

Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions

Support our field's peak season that starts building around February

During peak season you can expect heavy call volume

Manage the customer relationship to ensure best in class service

Identify opportunities for cross-selling and up-selling

Assist customers by offering remedies to retain business

Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)

Use different gamification tools to measure performance

Qualification

Customer service experienceSales experienceBilingual SpanishComputer skillsMicrosoft OfficeInterpersonal skillsCommunication skillsPrioritizeHigh-volume workTime management

Required

High School/GED

1 – 2 years commissioned sales and customer service experience

Bilingual (Fluent communicating in the English and Spanish language including written and oral)

Applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Excellent interpersonal and communication skills

Strong computer skills in various software and web-based applications

Proficient in Microsoft Office

Comfortable working in a high-volume role

Ability to prioritize tasks and manage time efficiently

Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise

A workspace with adequate furnishings (e.g., a desk and chair) and lighting

Minimum of 50 mbps download/20 mpbs upload high speed internet connection, with the ability to hard wire directly to a modem. Speed test must be completed via www.speedtest.net