Light & Wonder · 13 hours ago
Field Service Tech II
Raleigh, NC
Full-time
Onsite
Entry Level
1+ years expLight & Wonder is a leader in land-based gaming technology, providing innovative solutions for casinos and operators. The Field Service Technician II role involves troubleshooting and maintaining gaming equipment, ensuring high-quality service, and training less experienced technicians in the Cherokee, NC area.
GamificationGamingInformation TechnologySoftware
Responsibilities
Ensures that tools and equipment are kept in proper, safe, and working condition
Returns completed paperwork for processing in a timely manner
Provides high quality service to customers
Troubleshoots problem down to component level level internal diagnostic tests, options, and functional testing with coins
Visits clients and performs gaming maintenance
Performs basic repair and preventative maintenance on assembly level components
Trains less experienced technicians on use of troubleshooting techniques
Stays abreast of the latest technology and is able to install updates
Replaces faulty components when authorized by the customer
Verifies property specifications so game options and parameters can be set accordingly
Reviews customer issues with management and tech support
Ensures customers are satisfied with Light and Wonder equipment
Qualification
Required
High school diploma or its equivalent
Must be at least 21 years old, as required by law
Basic electrical or mechanical knowledge
One to two years of experience in the assembly, testing, or repair of electronic devices or related field
Valid driver's license for the state in which you are based
Valid gaming card (or ability to obtain one)
Basic mechanical assembly skills
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Ability to read and understand schematics and service manuals
Strong customer service
Desire to lead and help others
Problem solving skills
Pleasant personality, especially towards customers
Must be able to lift/push/move heavy equipment over 70 lbs
Preferred
Past experience, background, mechanical background, IT knowledge
Company
Light & Wonder
Light & Wonder engages in cross-platform games and entertainment.
5001-10000 employees
H1B Sponsorship
Light & Wonder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (15)
2023 (11)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-09-10Post Ipo Debt· $1B
1984-08-31IPO
Leadership Team
Oliver Chow
EVP, Chief Financial Officer and Treasurer
Kevin Kealy
Chief Information Security Officer
Recent News
2026-01-14
Business Wire
2026-01-12
2026-01-12
Company data provided by crunchbase