Charles Schwab · 1 month ago
Director of AI SRE & DevOps, AI.x
US-CA-San Francisco
Full-time
Onsite
Senior Level, Lead/Staff
$280K/yr - $420K/yr
10+ years expCharles Schwab is committed to transforming the financial industry and putting clients at the center of everything they do. As the Director of AI SRE & DevOps, you will lead infrastructure and reliability efforts for cutting-edge GenAI applications, ensuring scalability, reliability, and security of solutions that align with Schwab's enterprise strategy.
Financial Services
Responsibilities
Define and execute the strategic roadmap for reliability, observability and automation across AI platforms
Collaborate with AI Engineering, Product, and Security teams to ensure seamless integration of DevOps and SRE practices into the development lifecycle
Champion reliability, monitoring, observability, and operational best practices for AI systems and data pipelines
Collaborate with cross-functional teams to align solutions with enterprise strategy and technical standards
Lead and mentor a high-performing SRE team, fostering strong practices and continuous learning
Implement and maintain monitoring, alerting, and incident response frameworks to ensure system health and reliability
Establish and manage Service Level Objectives, error budgets and incident response runbooks
Implement observability frameworks for real-time monitoring of AI services, including metrics, logs, and traces
Champion automation across provisioning, deployment, and monitoring to reduce manual intervention and improve developer velocity
Coach development teams on CI/CD and Infrastructure as Code best practices to ensure that all systems are robust, scalable and reliable
Own the process for releasing software to production, working with internal stakeholders to champion frequent and low-risk changes to maintain high availability and quality
Qualification
Required
10+ years of software engineering experience, with 5+ years as a hands-on DevOps or SRE leader in startups and/or large organizations
Bachelor's degree in Computer Science or related field, or equivalent experience
7+ years building complex products from scratch, running them in production, and ensuring operational reliability
5+ years working with containers and cloud-native applications, operationalizing them in the public cloud with infrastructure as code and CI/CD pipelines
3+ years of experience leading SRE teams in high-availability hybrid-cloud environments
Strong people management skills, including hiring, mentoring, performance management and career development
Preferred
Strong computer science fundamentals and experience across the tech stack
Experience with proprietary or open-source LLMs (e.g., Gemini, Claude, OpenAI), deploying LLM-powered applications to production and maintaining availability
Strong written and verbal communication skills to clearly convey ideas and feedback
Technical leadership and supporting teams' technical growth through code reviews and guidance
Strong understanding of observability, incident management and reliability engineering principles
Mindset of continuous learning and improvement, adept at both giving and receiving feedback
Ability to troubleshoot complex problems with ambiguous or incomplete data in distributed systems
Curiosity about new technologies and processes, proactively sharing knowledge and seeking improvement
Experience with Terraform and Google Cloud Platform preferred but not required
Master's or advanced degree in Computer Science or related field
Benefits
This role is eligible for bonus or incentive opportunities.
Company
Charles Schwab
We have plans for every turn you take.
10001+ employees
H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (579)
2024 (468)
2023 (455)
2022 (705)
2021 (483)
2020 (282)
Funding
Current Stage
Late StageLeadership Team
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Senior Project Manager
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