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IQVIA · 6 hours ago

Associate Director, Client Services

United States

Full-time

Remote

Lead/Staff, Director/Executive

$80K/yr - $222K/yr

5+ years exp

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. They are seeking an Associate Director of Client Services to oversee the delivery of Clinical Trial Payments solutions, manage a team, and ensure that services are delivered accurately and on time. The role involves strategic goal formulation and serving as a key point of contact for clients and internal stakeholders.

AnalyticsHealth CareLife Science

Responsibilities

Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work

Support leadership with driving key initiatives, developing and implementing strategies to improve the IQVIA Clinical Trial Payments organization

Provide leadership with timely departmental updates including: key metrics and KPIs; relationship updates with Sponsors; potential risks and mitigation plan Assocd with Sponsor or programs, and departmental updates

Appraise performance and guide professional development

Ability to reward and discipline employees, as well as address employee relations issues and resolve problems

Direct the hiring and selection process of new Client Services positions, by participating in the interviewing process

In conjunction with Mgr/Sr. Mgr, Client Services, ensure that staff has the proper materials, systems access and training to complete job responsibilities, provide oversight for the execution of the training plan, SOP review and training experiences, as applicable

Allocate resources to clinical trial projects by assigning staff to clinical studies that are appropriate based on their experience and training

May participate in coordinated resourcing process. Manage the quality of assigned staff's work through regular review and evaluation of work product. This review may include review of written materials, soliciting internal and external customer feedback, and review of project assignment completion

Identify quality risks and issues and create appropriate corrective action plans

Ensure that staff is meeting defined workload, quality and budget metrics through regular review and reporting of findings as outlined by Sr management

May collaborate with other regional and/or global clinical and client teams and other functional leadership to manage project related challenges and to achieve exemplary customer service

Participate in corporate or organizational quality or process improvement initiatives

May act as a client liaison in day-to-day relationship governance, escalations and other client-facing initiatives

May act in a Mgr capacity for enterprise-level client relationships

Qualification

Client managementPeople managementProject managementClinical research experienceFinancial business applicationsAnalytical skillsMicrosoft OfficeSAP-Business OneSharePointSpotfireCommunication skillsProblem-solving skillsTime managementDetail-orientedTeamwork