Nikkiso Clean Energy & Industrial Gases ยท 3 days ago
Machinery Support Engineer
Tomball, TX
Full-time
Hybrid
Senior Level
$99K/yr - $144K/yr
5+ years expNikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps and solutions for various industries. The Machinery Support Engineer will provide technical expertise, develop training materials, and oversee warranty claims processes while ensuring product quality and customer satisfaction.
Oil & Energy
Responsibilities
Promote Customer Focus throughout the organization
Effectively communicate the NCS vision, requirements, and priorities to the engineering team
Play an active role in the development of training material and programs needed to increase the knowledge and competence of regional employees
Train and develop regional technical support in all regions globally
Provide high level support for the regions on more complex troubleshooting opportunities
Lead and conduct Product Quality Meetings (PQM) to provide feedback to product companies to improve product quality
Conduct regular product meetings with Product Company to review outstanding issues with equipment performance and improvements needed in the field
Continuously seek and receive feedback about product performance and applications
Ensure product knowledge exists on current and new product lines
Work with Product Company to ensure life cycle of equipment is understood and technical knowledge within NCS Technical team is accurate and up-to-date
Provide technical input into the recommendation and development of Aftermarket products and services
Oversee the development and distribution of technical bulletins
Contribute to the development of the Nikkiso CE&IG University training topics and content
Participate in technical seminars, customer events and trade shows as deemed necessary by the Director of Operational Excellence
Monitor and analyze customer feedback and complaints to identify trends and areas for improvement
Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures
Identify and develop preventative measures to reduce incident/problem re-occurrence
Implement the NCS Warranty policy across the global organization, to include tracking and reviewing warranty reports from regions, and assisting in resolution for Customers
Manage warranty claims process: Oversee the entire warranty claims process, including receiving claims, reviewing supporting documentation, and making decisions on claim approvals or rejections
Perform warranty data analysis and reporting: Compile and analyze warranty data to identify patterns and trends, measure key performance indicators (KPIs), and report findings to management
Monitor warranty costs and expenses: Maintain a keen focus on warranty costs, ensuring proper budget allocation, and identifying opportunities to reduce warranty expenses without compromising on customer service or quality
Maintain warranty records and documentation: Ensure accurate and up-to-date record-keeping of warranty claims, resolutions, and associated documentation
Provide technical input to the regional organizations regarding determining warranty validity
In conjunction with the product companies, define and convey warranty resolution actions to the global teams for execution
Support QMS requirements in areas of responsibility for conformance with international requirements as well as state and federal regulations
Perform other responsibilities as assigned
Qualification
Required
Bachelor's degree or higher, preferably in an engineering or technical discipline
5+ years of experience in international manufacturing or industrial services company
Experience in product companies or service companies is required
Technical experience in an industrial manufacturing environment
Preferred
Knowledge of the NCE&IG Group's products
Company
Nikkiso Clean Energy & Industrial Gases
Nikkiso Clean Energy & Industrial Gases (or Group) has more than 70 years of cryogenic experience designing, fabricating, and manufacturing state-of-the-art, market-leading products and technologies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Wagner
Chief Executive Officer
Neal Moon
Senior Human Resources Business Partner
Company data provided by crunchbase