Apply on Employer Site

Harris · 3 weeks ago

Inside Sales Representative - HVAC

St Paul, MN

Full-time

Onsite

Mid Level

$69K/yr - $104K/yr

3+ years exp

Harris is one of the country's leading mechanical contractors, and they are seeking an Inside Sales Representative to manage technician-generated quotes and support the service-to-sales workflow. The role involves creating proposals, coordinating with dispatch, and ensuring smooth communication between technicians and customers.

Building MaintenanceCommercialConstructionData CenterIndustrialIndustrial EngineeringMechanical EngineeringService IndustrySmart Building

Growth Opportunities

Responsibilities

Create accurate repair and project proposals

Follow-up with customers in a timely manner after repair quote is received from service technician

Emphasize Harris’ capabilities based on analyses by aligning solutions with customer’s needs

Process approved proposals, including booking the work and ensuring all required documentation is completed

Provide all booking documents for dispatch, including the quote sheet and entering job details in North Boundary

Order and receive all required parts and materials

Coordinate with dispatch to schedule technicians and ensure timely completion of work

Audit quoted work prior to billing to verify accuracy, completeness, and alignment with the quoted scope

Build and maintain collaborative relationships with customers, service technicians, dispatch team, and sales team

Interpret technician notes, equipment data, and site conditions to accurately assess repair requirements and scope proposals

Evaluate system needs based on technician feedback and customer information, determining when repairs, modifications, or replacements are the most appropriate solution

Translate technical findings into clear, accurate repair proposals that align with customer needs and support long-term facility performance

Promptly addresses customer concerns to assure resolution of problems and maintain long-term positive relationships

Builds rapport and productive working relationships with customers, vendors and external partners

Effectively represent the company’s interests in all customer interactions, helping support profitable, well-aligned solutions

Qualification

HVAC knowledgeMechanical systems knowledgeCustomer relationship developmentProposal creationTechnical terminologyInterpersonal skillsOrganizational skills