Hotwire Communications Ltd · 1 week ago
Manager of Product Content Marketing
Fort Lauderdale, FL
Full-time
Hybrid
Mid, Senior Level
6+ years expHotwire Communications Ltd is seeking a Manager of Product Content Marketing to define product positioning and messaging strategies. The role involves creating compelling sales stories and customer communications to enhance the customer journey and collaborating cross-functionally to deliver effective sales enablement materials.
InternetPublic RelationsTelecommunications
Responsibilities
Define value propositions that differentiate products (Internet, Video, Managed Wi-Fi, etc.) from competitors and develop messaging frameworks for marketing campaigns and customer communications
Develop product feature/benefit one-sheeters, onboarding material, and customer communications, as well as FAQs and support/troubleshooting guides
Build and maintain sales support tools (pitch decks, sales sheets, and job aids) to support sales teams and account managers in upselling and renewals
Design and execute proactive omni-channel customer communications for product launches, updates, feature enhancements, and support/troubleshooting tips; develop and manage network/channel programming communications
Lead the creation of multimedia support assets, including product feature videos, troubleshooting guides, and “how-to” tutorials
Collaborate with creative teams to ensure collateral and campaigns accurately reflect product capabilities and customer benefits, translating technical product details into clear, customer-friendly messaging
Own and coordinate ongoing updates to product pages, support portals, and digital journeys
Other duties as assigned
Qualification
Required
Bachelor's degree in marketing, Business Administration, or related field required
Proficiency in presentation development and customer-facing communications
Track record of creating effective enablement materials that drive sales adoption
Ability to manage multiple projects in fast-paced, deadline-driven environments
Preferred
6+ years of product marketing, telecom/ISP experience preferred
Benefits
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks
Company
Hotwire Communications Ltd
Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Group
2025-06-13Acquired
2021-04-29Private Equity
Leadership Team
Kristin Johnson Karp
Co-Founder & CEO
Recent News
Brookfield Infrastructure Partners LP
2025-11-08
2025-10-21
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