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Penske Logistics · 4 hours ago

Customer Service Associate - Logistics

Reading, PA

Full-time

Onsite

Entry Level

1+ years exp

Penske Logistics is a leading provider of transportation and logistics solutions, and they are seeking a Customer Service Associate to monitor delivery schedules and ensure timely delivery of materials. The role involves managing time-sensitive information, tracking shipments, and communicating with customers to resolve transportation issues.

LogisticsSupply Chain ManagementTransportation

H1B Sponsor Likely

Responsibilities

Use TMS system to enter & process customer orders

Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships

Communicate with associates from other shifts

Complete daily logs and checklists

Work with customer to resolve any transportation issues

Identify cost savings opportunities for the customer

Other projects and tasks as assigned by supervisor

Qualification

Customer service experienceTMS system proficiencyAdvanced computer skillsProblem solving skillsAnalytical skillsAdaptabilityTime management

Required

At least 1 year of customer service experience required

High school diploma or equivalent necessary

Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment

Advanced computer skills including Excel and Outlook required

Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications

Excellent problem solving and analytical skills

Ability to adapt in a dynamic environment

Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required

Preferred

Bachelor's Degree or some college preferred

Company

Penske Logistics

Penske Logistics engineers supply chain solutions. It is a sub-organization of Penske Truck Leasing.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.penskelogistics.com/

H1B Sponsorship

Penske Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (15)

2023 (25)

2022 (20)

2021 (12)

2020 (21)