JPMorganChase · 2 weeks ago
Experience Research Senior Associate - Global Client and Employee Experience
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$100K/yr - $140K/yr
3+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse range of clients. As an Experience Research Senior Associate, you will shape user experiences by conducting advanced research studies and collaborating with cross-functional teams to integrate user insights into product development processes.
Asset ManagementBankingFinancial Services
Responsibilities
Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights
Foster an environment where risk/control issues are escalated, and threats are anticipated, identified, and addressed pro-actively
Leverage insights to create organizational momentum by combining storytelling with strategic rigor: go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisions
Qualification
Required
3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Strong strategic and analytical skills, with the ability to uncover deeply-rooted insights, test hypotheses, and recommend solutions with clear success criteria
Experience managing consulting-type projects, coordinating cross-functional initiatives, and driving alignment across organizations
Proven ability to manage stakeholders and clients, including senior executives, through active listening, adaptability, and professional maturity
Effective storyteller, who excels at distilling complex learnings into clear, compelling, simple narratives to facilitate executive decision-making and drive outcomes
Entrepreneurial and collaborative: takes ownership, acts decisively, and maintains a growth mindset when interacting with peers at all levels
Preferred
Bachelor's degree in Business Administration, Data Science, Behavioral Science or other related field or equivalent work experience
Strategy consulting experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
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