Apply on Employer Site

St. Charles Health System · 1 month ago

Safety & Quality Operations Coordinator

Bend, OR

Full-time

Onsite

Mid Level

$25.18/hr - $37.77/hr

3+ years exp

St. Charles Health System is committed to creating America’s healthiest community. The Safety & Quality Operations Coordinator (SQOC) is responsible for supporting various functions under the Quality Management and Risk Management teams, providing project coordination and administrative support, as well as maintaining documentation and communication for quality and safety initiatives.

Health CareMedicalNon Profit

Responsibilities

Maintains dashboards, project schedules, issue logs, tasks, org charts, call lists etc. as requested

Coordinates meetings and project schedules/calendars

Maintains electronic schedules including coordinating internal and external departmental and project team meetings

Develops and publishes agendas and meeting minutes as needed

Proactively identifies potential administrative problems and identifies possible solutions, creates documentation, templates, prepares reports and analyzes data to resolve problems

Maintains department documentation by using necessary methods and tools

Develops tools, templates, process improvement/ Lean techniques for Quality & Safety -sponsored efforts

Works with directors and managers to create and distribute daily, weekly, and monthly reports as requested

Maintains the Quality & Safety internal site with relevant tools and templates

Leads knowledge capture upon completion of projects (i.e. identifies learnings, builds/revises templates)

Supports the execution of a master communications calendar for all Quality & Safety-related communications

Supports the development of Quality & Safety -specific learning and development efforts

Consistently exhibits behavior and communication support skills that demonstrate the commitment to superior customer service, including quality, care and concern with each and every internal and external customer

Supports the vision, mission and values of the organization in all respects

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change

Provides and maintains a safe environment for caregivers, patients and guests

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate

May perform additional duties of similar complexity within the organization, as required or assigned

Qualification

Data analysisQuality improvementProject managementHealthcare administrationCustomer serviceCommunicationTime managementOrganizational skills

Required

Bachelor's degree in healthcare administration, business or other related field. Equivalent professional work experience may be substituted for Bachelor's degree

Valid Oregon driver's license and ability to meet St. Charles Health System's driving requirements. Ability to travel to all St. Charles Health System's worksites and partner organizations across Oregon

Minimum three (3) years' experience in administration and support

Excellent written/verbal communication and time management skills

Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects

Ability to communicate (verbally and written) effectively with clients, stakeholders, and senior leadership

Excellent time management skills

Ability to organize and work effectively with project teams of staff from department and clients participating in this effort. Demonstrated customer service excellence