Tracksuit · 1 month ago
Customer Success Team Lead (POD Lead)
New York, United States
Full-time
Onsite
Senior Level
$155K/yr - $170K/yrTracksuit is a fast-growing startup in the customer success space, seeking a Customer Success Team Lead to manage a team of Customer Success Managers and a portfolio of key accounts. The role focuses on driving customer retention and growth, building relationships, and delivering exceptional customer engagement.
Brand MarketingMarket ResearchSaaSSoftware
Responsibilities
Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking
Looking for opportunities to improve and optimise the customer journey
Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction
Working with your Pod Team to ensure best-in-class retention rates across our customer base
Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities. Identifying opportunities to drive new business growth through customer advocacy
Cultivating a high-performing customer team with a culture of care, while providing robust training and support for ongoing success
Continuously improving and monitoring key customer success metrics to deliver a world-class customer experience
Qualification
Required
You have a proven track record of success and progression in a Customer Success or Account Management role, preferably within the SaaS industry
You uphold high standards, possess attention to detail, and excel in communication across diverse customer and stakeholder interactions
You have managed successful teams of three or more people
You possess a passion for brands and branding, ideally with experience in Brand/Marketing/MarTech
You are thoughtful, kind, empathetic, collaborative, and thrive on continuous learning
You are deeply committed to enhancing the customer experience, adept at understanding customer pain points, and crafting effective solutions
Experience with CRM and CS tools (we use HubSpot & Vitally)
Benefits
ESOP for all staff, so you are rewarded for your best work and have a share in the success
Health and wellness benefits
Learning and development support for all of our staff
Mentors
Company socials – we celebrate our success together
We practice complete transparency with compensation, goals (personal and professional), feedback, and high level strategic conversations
Up to 20% commissions on-top of base
We run comprehensive full-cycle comp reviews annually, as well as rolling promotions when you've levelled up
Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP
Company
Tracksuit
Tracksuit is the beautiful, always-on and radically affordable way for companies to measure, understand and communicate the value of brand.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$43.62MKey Investors
VMG PartnersBlackbird Ventures
2025-06-11Series B· $25.35M
2024-02-27Series A· $13.5M
2023-02-13Seed· $4.77M
Leadership Team
Connor Archbold
Founder and Co-CEO
Isaac Cerecke
Partner Manager, US
Recent News
Wanganui Chronicle
2025-11-27
2025-09-17
Company data provided by crunchbase