Generator Supercenter ยท 4 months ago
Alarm Monitoring Dispatcher
Tomball, TX 77375
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrGenerator Supercenter is the number #1 Generac dealer in North America, providing high-quality generator solutions and services. They are seeking a Full Time Alarm Monitoring Dispatcher responsible for observing anomalies, responding to alerts, and maintaining detailed logs of customer interactions.
ElectronicsRetail
Responsibilities
Full-time, 9:00 AM - 6:00 PM, Monday to Friday (+some OT & Saturdays as needed during severe weather events)
Actively observing anomalies or potential issues
Responding to alerts by making outgoing calls to customers to dispatch technicians and ensure system performance
Understanding the equipment used for monitoring and identify trends
Communicate with the customer and potentially provide basic troubleshooting assistance
Maintain detailed logs of responses and customer interactions
Qualification
Required
Strong communication and interpersonal skills
Attention to detail and the ability to quickly assess situations
Customer service skills are essential
Must be dependable & punctual
Preferred
Familiarity with dispatch procedures and communications is a plus
Benefits
PTO - Paid Time Off
Life & Voluntary Life Insurance
Positive & Collaborative Work Environment
Short & Long Term Disability
Medical, Dental & Vision
401(k) Matching (after 6 months of employment)
+ Commission
401(k)
Company
Generator Supercenter
Generator Supercenter provides sales, installation repairs, and maintenance solutions for residential and commercial generators.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Angie D.
Bilingual EA/PA to CEO
Recent News
Company data provided by crunchbase