Delta Electronics Americas · 2 hours ago
Product Sustaining Engineering Manager RMA
Plano, TX
Full-time
Onsite
Senior Level
5+ years expDelta Electronics Americas is seeking an RMA Manager to oversee the Return Material Authorization process, ensuring high customer satisfaction through efficient handling of returned products. This role involves coordinating repairs, replacements, and failure analysis while driving process improvements and enforcing quality standards.
Electrical Distribution
Hiring Manager
Tim Fortin
Responsibilities
Lead and optimize end-to-end RMA operations, from customer request to product return and resolution
Verify warranty claims and ensure they comply with company policies and customer-specific requirements
Generate and manage RMA tracking numbers, documentation, and approvals
Collaborate with logistics teams to ensure the smooth shipment and customs clearance of returned units
Work closely with repair facilities to ensure timely, accurate repairs, upgrades, or replacements
Oversee functional testing of repaired units to meet quality and compliance standards
Monitor supplier performance and repair cycle times to enhance efficiency
Act as the primary point of contact for all RMA-related queries from customers, sales, and service teams
Provide clear instructions to customers regarding returns, replacements, and warranty claims
Ensure timely updates on RMA status and resolution timelines
Collect and analyze field failure data, including defect details, environmental conditions, and application insights
Collaborate with Quality Assurance (QA) and R&D teams to identify root causes and implement corrective actions
Generate failure reports and trend analysis to drive product improvements
Continuously evaluate and enhance RMA workflows to reduce turnaround times and improve efficiency
Develop and maintain standard operating procedures (SOPs) and training materials for RMA processes
Ensure compliance with ISO 9001 and other quality standards related to product returns and service operations
Qualification
Required
Bachelor's degree in Engineering, Quality Management, Supply Chain, or a related field
5+ years of experience in RMA management, quality assurance, or customer support in the electronics, power solutions, or data center industry
Experience managing teams and working cross-functionally with engineering, logistics, and sales teams
Strong knowledge of RMA workflows, warranty policies, and repair coordination
Proficiency in data analysis tools (Excel, Power BI, SQL) for tracking RMA performance metrics
Understanding of electronic components, PDUs, PSUs, UPS, and rack systems is a must
Excellent communication, negotiation, and customer service skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced, cross-functional environment
Familiarity with global shipping regulations and customs clearance procedures
Knowledge of quality and reliability standards (ISO 9001, Six Sigma, etc.)
Willingness to travel occasionally to repair sites, customer locations, or supplier facilities
Company
Delta Electronics Americas
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities.
201-500 employees
H1B Sponsorship
Delta Electronics Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (7)
2023 (6)
2022 (8)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Han Monica
Americas Chief Human Resources Officer
Victoria Moffat
People Partner
Company data provided by crunchbase