Genpact · 2 weeks ago
ServiceNow Lead with Financial Service Operations (FSO)
United States
Full-time
Remote
Senior LevelGenpact is a global professional services and solutions firm focused on delivering innovative outcomes for clients. They are seeking a ServiceNow Lead with Financial Service Operations (FSO) to manage a team of developers, guiding them in solution design and development on the ServiceNow platform while ensuring quality and compliance.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Hiring Manager
Praveen Kumar
Responsibilities
You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed
Mentor and lead a team of developers
Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment
Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work
Reviews design and code per sprint to ensure quality
Creation and customization of complex workflows and custom workflow activities
Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks
Contribute and review user stories
Build and maintain technical documentation
Monitor health, usage, and overall compliance of ServiceNow and its applications
Develop a keen understanding of the products we implement and client business
Provide production support and be able to resolve problems under pressure
Assists in project estimation
Participate in regular Knowledge Transfer sessions with ServiceNow Developers
Stay current with new and updated capabilities of the ServiceNow Platform
Coordinate upgrades to Production and Sub-Production instances
Coordinate sub-production testing, evaluation, and regression remediation
Participate in blueprinting workshops and contribute with documentation and effort estimation
Support COE in continuous development of training paths for professional advancement
Contribute to ongoing definition of best development and solution practices
Lead training workshops as mean to spread experiences gained across the practice
Qualification
Required
Relevant experience ServiceNow Development
Demonstrate prior experience in leading client projects as a technical lead
Certified System Administrator (CSA) plus one mainline Implementor certifications (FSO/CSM / HRSD/ITSM/GRC etc.)
Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc
Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub
Good understanding of ServiceNow Best practices in scripting, integration
Experience in deploying code from Lower instance to Production
Experience in Cloning and Upgrades
Excellent communication Skills for client facing roles
Good management, analytics, problem solving & interpersonal skills
Self-motivated, Positive outlook & result oriented
Preferred
Compulsory Financial Services Operations Professional Built with Visa (FSO) to be used as a case management tool that will support dispute and fraud claims processing for Mastercard and Visa Credit, Debit, and ATM transactions preferred
One greenfield implementation of any ServiceNow module
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
Company data provided by crunchbase