Chenega Professional Services Strategic Business Unit · 2 hours ago
Senior Business Analyst
Washington, DC
Full-time
Hybrid
Senior Level, Lead/Staff
$168K/yr - $174K/yr
8+ years expChenega Professional Services is looking for a Senior Business Analyst to join their team of IT experts at a key Federal Agency’s Office of the Chief Information Officer. The successful candidate will lead and manage enterprise IT management services, focusing on program management and best portfolio management practices to drive business value and enhance customer experience.
Defense & Space
Responsibilities
Program Management Office support: Guide and assist the client to establish a program management office (PMO) within the OCIO, as well as provide on-going support for project reporting, data collection, analysis, reporting and dashboarding
Portfolio Management: Guide and assist the client to develop, establish and manage a portfolio management practice within the OCIO to help the client ensure they are spending in the most critical and important areas
Business Analysis: Conduct business analysis to identify opportunities for process improvement, cost reduction, and increased efficiency in IT service delivery. Develop and implement solutions that meet business needs and align with strategic goals
IT Service Management: Help establish and manage an IT service lifecycle, including service definition, transition, production, and retirement. Ensure that IT services are delivered in accordance with industry standards (e.g., ITIL)
Cross-Functional Collaboration: Collaborate with cross-functional teams, including product managers, software engineers, data scientists, cybersecurity professionals, network engineers, and program management staff to define requirements and ensure seamless integration of IT services
Stakeholder Management: Communicate complex technical concepts and findings to non-technical stakeholders clearly and effectively. Manage stakeholder expectations and ensure that their needs are met through the delivery of high-quality IT services
Process Improvement: Identify areas for process improvement within IT service delivery and develop and implement solutions to increase efficiency, reduce costs, and improve customer satisfaction
Agility and Adaptability: Update/pivot from a given plan in order to refocus resources elsewhere as needed. Demonstrate agility and adaptability in response to changing business needs and priorities
Reporting and Metrics: Develop and track key performance indicators (KPIs) to measure the effectiveness of IT service delivery. Prepare and present reports on IT service performance, including metrics on cost, efficiency, and customer satisfaction
Qualification
Required
Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field
8+ years of experience in business analysis, IT service management, or a related field
Strong understanding of IT service management frameworks (e.g., ITIL)
Experience leading and managing cross-functional teams to deliver high-quality IT services
Excellent communication and stakeholder management skills
Ability to work in a fast-paced environment with multiple competing priorities
Demonstrated ability to work independently and execute on a day to day basis, while employing a hands on approach
Preferred
Master's degree preferred
Experience working in a regulatory environment, including compliance with federal laws and regulations preferred
Familiarity with business intelligence platforms (e.g., QlikView) and data visualization tools (e.g., Tableau) preferred
Knowledge of IT service management tools (e.g., ServiceNow, BMC Helix) preferred
Benefits
Paid Time Off
PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually
Paid Holidays - 11
California residents receive an additional 24 hours of sick leave a year
Health & Wellness
Medical
Dental
Vision
Prescription
Employee Assistance Program
Short- & Long-Term Disability
Life and AD&D Insurance
Spending Account
Flexible Spending Account
Health Savings Account
Health Reimbursement Account
Dependent Care Spending Account
Commuter Benefits
Retirement
401k / 401a
Voluntary Benefits
Hospital Indemnity
Critical Illness
Accident Insurance
Pet Insurance
Legal Insurance
ID Theft Protection
Teleworking Permitted?
Yes
Teleworking Details
Hybrid, telework and onsite days fluctuate based on projects
Company
Chenega Professional Services Strategic Business Unit
The Professional Services Strategic Business Unit (PS SBU) specializes in providing Information Technology, Health and Scientific, Engineering and Technical Support, Professional Management and Administrative Services to Federal Government Civilian Agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Handly, MSMIT, CSM, SGP, SA, SPC
Chief Technology Officer, Professional Services Strategic Business Unit
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