OFS · 1 month ago
Bryan Ashley Quality Support Coordinator
Deerfield Beach, FL
Full-time
Onsite
New Grad, Entry LevelOFS is a furniture manufacturer for the hospitality industry, seeking a Quality Support Coordinator to provide post-order support for product issues. The role involves managing quality issues, coordinating furniture repairs, and communicating with customers and vendors to resolve quality concerns.
CommercialFurnitureIndustrialInterior DesignLifestyle
Responsibilities
Collect and analyze furniture issues reported by customers via images and onsite visits throughout fully functional hotel properties and or construction sites, mostly in the US
Initiate new repair projects and manage tasks from initial reporting through repair to closeout of issue
Hire furniture repair contractors and determine the contractor's ability and experience in performing specific repairs
Assist and lead in determining corrective solutions, providing step by step technical direction of furniture repairs and coordinating technicians for repairs
Assist in furniture installations and manage installation teams with the assembly of custom furniture
Provide detailed recommendations for quality and structural improvements needed for mass production of furniture
High level of email and phone communication which will include but not be limited to gathering causes or symptoms of issues and detailed reporting of issues to the manufacturer
Maintain a detailed daily record of customer, vendor and contractor job progress and reports
Qualification
Required
Must be self-motivated, have a sense of urgency and attention to detail
Ability to read construction drawings to determine repair solutions
Ability to read floor plans to create an installation or repair schedule by floor or by product
Frequent travel to local and out of state job sites will be required for detailed furniture inspections and furniture repairs
Working knowledge of hand tools, power tools, construction hardware and material for furniture inspections and repairs
Must be able to take detailed measurements in both American and Metric standards and be able to determine proper hardware solutions based on those measurements
Requires the ability to sit, stand, walk, stoop, and bend especially for the inspection of furniture
Lifting of 100 lbs+ may be required
Ability to juggle multiple projects in a high pace environment and prioritize tasks
Analytical ability is required in order to gather and summarize data for reporting via presentations and spreadsheets
Ability to speak clearly and present detailed plan of correction to customers and help alleviate concerns
Must be able to travel by airplane and car when necessary
Must be able to read, write and speak English fluently
Must have a valid driver's license to operate a vehicle
Knowledge of word processing, spreadsheet, presentation and email software
Strong communications skills and ability to provide detailed step-by-step instructions to contractors in verbal and written format
Preferred
Furniture construction and repair knowledge is strongly preferred
Company
OFS
OFS is a community-driven parent company creating innovative furniture and service solutions.
Founded in 1937
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Menke
Chief Revenue Officer & President
Recent News
2025-06-18
Company data provided by crunchbase