Bank of America · 1 month ago
Account Specialist
Jacksonville
Full-time
Onsite
Mid LevelBank of America is committed to helping make financial lives better through every connection. The Account Specialist role involves managing a portfolio of special assets, conducting repossession title work, and providing customer service in a relationship-based collection environment.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Reviews and processes legal and title documents
Investigates daily incoming inquiries received from business partners; reviews to determine the best course of action for the account; validates and signs and/or notarizes the legal and title documents at our CVLC Jacksonville, FL location
May be responsible for working with the business partners and legal counsel to address any concerns and handle daily correspondence regarding the process and for performing quality reviews of the completed steps
Review to determine the best course of action for the account; ensure all previous validation and signature steps were completed properly
Review of legal templates, including direct communications with Internal Legal Counsel; Title Vendors, and Department of Motor Vehicles
Understanding and development of inline process reporting; procedure reviews and updates
Working knowledge of general bank policies, programs and procedures and financial/account practices
Qualification
Required
Advanced experience with multiple products across all stages of delinquency, including recovery and repossession
Experience in environments requiring advanced problem solving, negotiations, and coaching skills
Conduct special research and other project assignments
Repossession title work
Customer service and other loss mitigation and recovery activities
Work with internal lines of business and external vendors
Manage a portfolio of special assets, or portfolios usually consisting of less complex relationships, both secured and unsecured, and business loan losses
Serve as a liaison to administrative areas within the bank
Ensure document compliance and security perfection as well as collateral monitoring/maintenance
Implement procedures to meet production deadlines
Successfully execute service level agreements
Manage relationships within the internal department and with business partners
Understand regulatory and compliance requirements that apply to Collections and able to work within these guidelines
Review and process legal and title documents
Investigate daily incoming inquiries received from business partners
Review to determine the best course of action for the account
Validate and sign and/or notarize the legal and title documents
Perform quality reviews of the completed steps
Ability to be onsite to maintain and mail documentation daily
Vehicle titling experience
Manage multiple tasks and proven track record of working independently
Required to sign, notarize, and maintain documents in person at our CVLC Jacksonville, FL location
Ability to identify and escalate issues and opportunities within a process
Demonstrate resourcefulness to resolve issues
Ability and eagerness to learn
Navigate between multiple systems and tasks
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Preferred
Strong analytical and problem-solving skills
Strong evidence of leveraging analytics to drive business results
Previous Process or Operations experience
Demonstrated team player with the ability to work independently
Quality Review experience
College degree preferred
Notary license preferred
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
Founded in 1998
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-20
Company data provided by crunchbase