Uniphore · 16 hours ago
Director of Customer Success - AI
New York, NY
Full-time
Hybrid
Director/Executive
$187K/yr - $257K/yr
10+ years expUniphore is one of the largest B2B AI-native companies, driving business outcomes across multiple industry verticals. The Director of AI Customer Success will serve as a strategic advisor to enterprise clients, ensuring successful delivery and long-term value realization of AI solutions.
Agentic AIArtificial Intelligence (AI)Computer VisionEnterprise SoftwareGenerative AIMachine Learning
Responsibilities
Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer
Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills
Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization
Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions
Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives
Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement
Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews
Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact
Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies
Provide feedback to product teams to influence the roadmap based on client needs and industry trends
Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation
Qualification
Required
10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions
5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity
5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings
Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets
Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes
Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact
Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions
Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption
Strong strategic thinking, executive communication, and client-facing presence
Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.)
Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks
Exceptional organizational, presentation, and communication skills, both verbal and written
Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred
Ability to travel at least 25% of the time
Preferred
You help enterprises do more than just adopt AI—you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value
You connect technology to significant business outcomes. You do not speak in abstract models—you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite
You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams
You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems
You know adoption is just the beginning. You partner with customers beyond implementation—monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow
Benefits
Annual incentive opportunity based on target achievement
Pre-IPO stock options
Benefits including medical, dental, vision, 401(k) with a match
Generous paid time off
Paid holidays
Paid day off for your birthday
Other paid leave policies to support employees through all phases of life
Company
Uniphore
Uniphore is a business-software company that provides a secure AI platform that deploys agentic AI across every enterprise function.
501-1000 employees
H1B Sponsorship
Uniphore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (5)
2022 (11)
Funding
Current Stage
Late StageTotal Funding
$880.88MKey Investors
New Enterprise AssociatesSorenson CapitalMarch Capital
2025-10-22Series F· $260M
2022-01-28Series E· $400M
2021-03-26Series D· $140M
Leadership Team
Ravi Saraogi
Co-Founder and President (APAC)
Balaji Raghavan
Chief Technology Officer
Recent News
2025-12-28
thesaasnews.com
2025-11-15
Company data provided by crunchbase