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Arconic · 3 hours ago

Inside Sales Representative

Lafayette, IN

Full-time

Onsite

Mid, Senior Level

5+ years exp

Arconic is a company focused on managing customer connections and facilitating communication across various departments. The Inside Sales Representative will be responsible for managing customer interactions, processing orders, and providing support to account management teams to ensure customer satisfaction and business objectives are met.

AerospaceAutomotiveBuilding MaterialConstructionMechanical Engineering

No H1B

U.S. Citizen Only

Responsibilities

Manage day-to-day activities and execution of our customer connection – follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals; being proactive when interacting with customers and resolving potential issues

Follow-up on quotes

Provide objective feedback to commercial and marketing teams

Act as a customer advocate –Drive Ease of Doing Business with Arconic. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective

Turn Quotes into Orders (Capture Business) Provide feedback to commercial and marketing teams

Post Order Management – manage unadjusted items, process claims and negotiate settlements

Ability to work in tactical administrative team environment from focused problem solving to customer relations

Serve as the liaison, for issue resolution between the customer, plant, quality, supply chain and finance

Provide support to Account Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers

Qualification

Customer ServiceSales ExperienceData Base SoftwareMS ExcelOracle MRPActive LearningSocial PerceptivenessDeductive ReasoningActive ListeningCritical ThinkingPersuasionTime Management

Required

High School Diploma or GED Equivalent

5 years of sales/customer service experience OR Bachelor's Degree in lieu of experience

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Qualified candidate must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or be eligible to obtain the required authorizations from the relevant government agency. Business demands may require employer to proceed with candidates who are immediately eligible to access controlled technology