KeyBank · 1 month ago
Language Access Program (LAP) Analyst - Bilingual/Spanish
Brooklyn, OH
Full-time
Hybrid
New Grad, Entry Level
$61K/yr - $94K/yrKeyBank is a community-focused bank committed to supporting diverse clients and communities. The Language Access Program (LAP) Analyst will support the Language Access Program to ensure equitable access to banking services for clients with diverse language backgrounds, managing translation workflows and collaborating with various internal teams.
Banking
Responsibilities
Partner in managing translation project workflows, including request intake, compliance review, approvals, documentation, translation processing, quality review, design feedback, and final delivery to ensure timely and accurate delivery of translated content
As needed, review and assess the accuracy, completeness, and appropriateness of Spanish translations and other language assistance services provided by Key and our vendors. Ensure all Spanish translations uphold intended meaning, tone and nuance of the original content. Provide corrective feedback and suggestions to translation vendors
Coordinate language certification testing, maintain certification tracking, and contribute to the strategic development of certification program enhancements
Assist in developing and delivering training to bank employees on language access tools and resources
Support the monitoring and auditing of LAP control plans and translated document inventory
Conduct research on best practices, trends, and regulations related to language access in the financial services industry
Provide feedback and recommendations to improve the quality and consistency of language assistance services across the bank
Assist in project management activities to ensure timely implementation of LAP initiatives
Collaborate with internal partners to support the overall design and execution of the Language Access Program
Assist in preparing presentations to senior leaders
Qualification
Required
Bachelor's degree in a relevant field (e.g., Spanish, Communications, Linguistics, Business, Public Policy) or equivalent work experience
Native or fluent proficiency in professional written and spoken Spanish, with a strong command of English
Detail oriented with a keen eye for linguistic and contextual discrepancies in Spanish and English
Ability to distill complex program information into clear, visually engaging presentation materials
Strong organizational, time management, and project coordination skills
Excellent written and verbal communication skills
Understanding of financial products, e.g., deposit & credit products, investments, etc
Strong interpersonal skills with the ability to work collaboratively with cross-functional teams
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred
Experience in translation project management or language access services
Familiarity with regulatory requirements related to language access in banking or financial services
Knowledge of translation tools or content management systems
Prior experience in financial services
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
Founded in 1849
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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