Saracen Casino Resort · 1 month ago
IT Applications Support
Pine Bluff, AR, US
Full-time
Onsite
Entry, Mid Level
1+ years expSaracen Casino Resort is seeking an IT Applications Support professional. The role involves supporting critical business applications, troubleshooting issues, and ensuring system functionality, while also providing exceptional customer service and collaborating with various departments.
Hospitality
Responsibilities
Supports all essential business applications
Completes work requests as directed by Applications Support Manager regarding user access security administration of all devices, data network connections and coordinating work with users
Receives and responds to incoming requests / trouble tickets regarding problems with application security and related application equipment
Creates and updates all documentation relating to systems, application equipment, and user locations
Research enhancements to applications, identifying benefits and concerns that could affect the company’s current processes and procedures. Makes recommendations as to the timing and implementation plan for the upgrade. Takes the lead in the implementation of an upgrade when required
Ensures that all application equipment is in good working order and functioning properly
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff
Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications
Collaborate with department personnel for IT related issues and present viable solutions
Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently
Participates in the installation, operation, maintenance, inspection, and repair of various systems and related hardware
Performs the same work as team members within the department as needed
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies
Attends all necessary training meetings
Assists with other projects, as needed
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Train team members on new software
Must participate in an on-call Schedule
Report and escalate to management as needed
Work with IT support personnel, end users and vendors to resolve system issues
Provides input to hardware sizing and specification of system requirements to ensure a high level of performance and reliability
Work in conjunction with IT Operations to ensure complete and through backup, recovery and disaster recovery procedures are in place for critical business applications and systems
Capable of process improvement and planning
Participates in disaster recovery testing exercises
Responsible for 24x7 support of mission critical applications
On all network problems, must contact a Network Engineer for help
Maintains the highest degree of confidentiality
Leads by setting a positive example to all employees
Must be able to maintain appropriate Gaming License
Maintain a consistent, regular attendance record
Qualification
Required
Associate degree or higher in Computer Science, Information Sciences or Business Administration from a four-year college or university; or one to three years related experience and/or training; or an equivalent combination of education and experience
Must possess superior computer skills and be proficient in software applications currently in use by the company
Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables
Ability to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Ability to climb or balance; and kneel, crouch, or crawl
Ability to walk, stand, sit, bend, stoop, or squat
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Ability to frequently lift, move, or carry up to twenty-five (25) pounds
Ability to occasionally lift, move, or carry more than fifty (50) pounds
Must be able to maintain appropriate Gaming License
Must participate in an on-call Schedule
Responsible for 24x7 support of mission critical applications
Preferred
Minimum of 1 years' experience with business applications in Gaming, Finance, Retail Human Resources and/or Hospitality industry preferred but not required
Working knowledge of application programming, system architecture, and database design
Company
Saracen Casino Resort
Named for Chief Saracen of the Quapaw Nation, Saracen Casino Resort is the first purpose-built casino in the state of Arkansas.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase