Klaviyo · 2 weeks ago
Senior Engineering Manager, Customer Agent
Boston, MA
Full-time
Hybrid
Senior Level
$220K/yr - $330K/yr
7+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Senior Engineering Manager to lead the development of Customer Agent, a conversational AI system that enhances customer engagement for brands. This role involves managing engineering teams, setting technical direction, and ensuring the reliability of AI-powered solutions.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Lead and manage teams of full-stack and AI engineers and directly manage some workstreams yourself
Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met
Actively participate in interviewing, hiring, and team leveling
Develop SMART goals and career development plans for direct reports
Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap
Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions
Advise the team on modeling, system design, experimental design, and implementation decisions
Improve engineering-wide processes such as recruiting, performance development, communication, and agile development
Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo’s ecosystem
Qualification
Required
Experience building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems
7-10 years of experience managing multiple engineering teams, including remote members and lead engineers
Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions that add significant customer and business value
Motivated to grow the team through developing current members and attracting new talent to expand capabilities
Eager to engage with code, understand the product area, and provide applicable technical mentorship
In-depth understanding of common engineering architectures for highly scalable systems
Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams
Comfortable conducting performance reviews and mentoring team members at all levels
Preferred
We love recovering entrepreneurs. If you've ever run your own thing, you'll have company on our team
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase