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RTX · 1 month ago

Service Assurance Business Continuity Leader

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The Manager of Applications Service Assurance Business Continuity is responsible for maintaining service excellence across all application services and applications of RTX, ensuring alignment of service scope with risk management and business continuity planning.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Establishes processes and best practices for business continuity planning for ES Applications, including backup and disaster recovery in alignment with overall ES/Digital policy and ES business continuity planning activities

Facilitates requisite planning and exercises with ES Applications Service Line Leaders and respective operations and leads to maintain and demonstrate effective capabilities

Develops processes and best practices for a comprehensive application risk management program in accordance with applicable regulations and corporate policies

Provides a complete view of financial, technical, compliance, and business risk

Facilitates requisite planning and execution progress with ES Applications Service Line Leaders and operations leads, including leadership of the Risk and Opportunity Management Board, risk analysis, risk mitigation and opportunity capture

Develop processes and best practices for application service delivery in accordance with standard IT service management frameworks (e.g., ITIL) and cybersecurity policies and processes of RTX

Focuses on major processes such as service level management, incident/problem management, service fulfillment, and security/compliance

Ensures proactive maintenance of CLARA, GTA, and IRAMP assessments for the applications portfolio

Establishes standard work for ES applications teams participating in security and compliance audits

Coordinates ES Applications support for internal and external audits with internal and external audit teams

Qualification

Business Continuity PlanningRisk ManagementService ManagementRegulatory ComplianceProject ManagementAnalytical SkillsCommunication SkillsInterpersonal SkillsDecision-Making Skills

Required

Minimum of bachelor's degree with a minimum 10 years experience related to service management, business continuity or related work

Extensive experience in management of regulatory, security and compliance frameworks

Strong critical judgment and decision-making skills

Excellent technical, analytical, project management and presentation skills with strong communication and interpersonal skills

Knowledge of applicable regulations (SOX, ITAR, EAR) and RTX corporate policies

Proven ability to lead planning and coordination with multiple stakeholders

Benefits

Parental (including paternal) leave

Flexible work schedules

Achievement awards

Educational assistance

Child/adult backup care

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Employee assistance program

Employee Scholar Program

Paid time off

Holidays

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees