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Rogers Behavioral Health · 1 month ago

IT End User Engineer

Executive Drive, Oconomowoc, WI

Full-time

Onsite

Mid Level

3+ years exp

Rogers Behavioral Health is seeking an IT End User Engineer to support and enhance the organization's end-user computing experience. The role involves deployment and management of desktop, mobile, and collaboration technologies while ensuring user satisfaction and technical support.

Addiction TreatmentHealth CareHealth DiagnosticsMedicalMental Health

H1B Sponsor Likely

Responsibilities

Develop, build, and maintain application packages for deployment

Ensure compatibility, performance, and security of application packages, adhering to best practices and standards

Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes

Administer device lifecycle processes including provisioning, patching, and decommissioning

Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices

Implement and manage endpoint profiles, compliance rules, and security settings to ensure a secure and productive end user environment

Stay updated on endpoint features and capabilities, leveraging new functionalities to enhance device management and user experience

Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems

Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations

Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity

Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience

Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods

Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures

Participate in daily team huddles and department meetings

Consistently meet individual and team key performance indicators (KPIs)

Communicates with all individuals in a positive and professional manner

Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support

Qualification

Microsoft IntuneSCCMJamf ProPowershell scriptingWindows 11MacOSOffice 365Hybrid Azure ADNIST complianceHIPAA complianceTechnical supportTroubleshootingCommunication skillsDocumentation skills

Required

Bachelor's degree in computer science, or related field and/or equivalent work experience

3+ years' experience required in end-user support and desktop engineering

Valid driver's license and must be insurable by Rogers

Experience with Microsoft InTune, SCCM and Jamf Pro

Proficiency in Windows 11, macOS, Office 365

Strong understanding of Hybrid Azure AD and identity management

Familiarity with NIST and HIPAA Privacy compliance frameworks

Proficiency in Powershell scripting for automation and device configuration

Experience supporting a variety of end-user devices and peripherals

Excellent troubleshooting, communication, and documentation skills

Benefits

Health, dental, and vision insurance coverage for you and your family

401(k) retirement plan

Employee share program

Life/disability insurance

Flex spending accounts

Tuition reimbursement

Health and wellness program

Employee assistance program (EAP)

Company

Rogers Behavioral Health

Glassdoor3.2

Rogers Behavioral Health is a health care firm that offers effective mental health and addiction treatment for children, teens and adults.

Founded in 1907

Oconomowoc, Wisconsin, USA

1001-5000 employees

https://rogersbh.org/

H1B Sponsorship

Rogers Behavioral Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (4)

2023 (2)

2022 (1)

2021 (5)

2020 (3)