Renewal by Andersen - Southard Corporation · 1 month ago
Inside Sales Center Manager - Lousiville, KY
Louisville, KY
Full-time
Onsite
Mid, Senior Level
3+ years expAndersen Corporation/Renewal by Andersen is seeking a dynamic, results-driven ISC Manager to lead their call center team in Kentucky & Southern Indiana. This role involves overseeing daily operations, coaching a high-performing team, and ensuring excellent customer experiences for homeowners interested in window and door replacement.
Construction
Responsibilities
Lead, coach, and develop a team of remote and local Scheduling Agents to meet and exceed performance goals
Conduct 1:1s, performance reviews, call monitoring, and ongoing coaching
Foster a high-energy, supportive culture that aligns with Renewal by Andersen values
Oversee daily operations of the ISC including inbound/outbound call handling, lead scheduling, and appointment confirmation processes in our local and remote offices
Monitor staffing, scheduling, and workflow to ensure adequate coverage during peak times
Ensure agents follow scripting, compliance, and quality standards
Track and manage key call center metrics such as: Speed to lead, Contact rate, Days to set appointment, Call quality, Attendance & adherence
Analyze performance data and implement improvements to maximize efficiency and appointment quality
Maintain alignment with national Renewal by Andersen ISC standards and best practices
Work closely with the Marketing and Events teams schedule incoming leads and provide feedback and insights on appointment quality and lead trends by territory
Collaborate with the Design Consultant team to ensure schedules are accurate, efficient, and balanced across service areas in Kentucky & Southern Indiana
Qualification
Required
3+ years of call center leadership experience (team lead, supervisor, or manager)
Proven experience managing a team in a metrics-driven environment
Strong coaching, communication, and leadership skills
Ability to analyze data and make operational decisions
Experience using call center software, CRMs, or performance dashboards
Ability to travel to our Evansville and Lexington offices is required, as well as some travel to other affiliate locations for training
Preferred
Experience in home improvement, service industry, or appointment-setting environments
Background creating a strong call center culture with accountability and support
Benefits
Medical, dental, vision, and 401(k)
Paid time off and holidays
Growth opportunities within a nationally recognized brand
A supportive and family-focused local team culture
The stability and reputation of Andersen Corporation
Company
Renewal by Andersen - Southard Corporation
Renewal by Andersen® of Kansas is among the state’s most trusted sources for quality replacement windows, doors, and professional home improvement services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase