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The Washington Trust Company · 1 month ago

Debit Card and Mastercard Manager

Washington Trust Main Office, 23 Broad Street, WESTERLY, Rhode Island, United States of America

Full-time

Hybrid

Mid Level

The Washington Trust Company is seeking an experienced banking professional to lead their Card Operations team. The Debit Card and Mastercard Manager will oversee the bank’s debit card portfolio, ensuring operational excellence and regulatory compliance while delivering superior customer experiences.

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Responsibilities

Provide oversight and management of the Card Operations group, ensuring efficient day-to-day processing, card issuance, maintenance, dispute resolution and chargeback processes

Establish operational standards, workflows, continuous process improvement and performance goals for the team

Ensure key SOX controls are identified, documented and followed by the team

Develop and execute strategies for debit card and Mastercard programs aligned with the bank’s growth objectives in partnership with various business areas

Proactively monitor and analyze card performance, usage trends, and profitability to optimize product offerings, using root cause analysis

Routinely analyzing and sharing data, trends, and suggested solutions with key stakeholders including Marketing and Retail Banking

Manage all aspects of MasterCard Principal relationship, ensuring the bank is fully leveraging this partnership

Partner with Marketing and Retail banking to design and implement promotional campaigns, educational materials, and community outreach initiatives that drive card adoption and usage

Participate in cross functional projects and act as business line lead in projects related to Debit Card. Actively participate in all applicable change management and governance programs

Maintain routine communication with key stakeholders to ensure alignment across business areas

Serve as the primary liaison with Mastercard and other card network partners

Manage relationships with card processors, fraud monitoring services, and fulfillment vendors

Ensure adherence to regulatory requirements (e.g., PCI DSS, Reg E) and internal policies

Coordinate with the fraud prevention team to implement strategies to manage and ultimately deter fraud

Enhance cardholder experience through digital wallet integration, contactless payments, and self-service tools

Qualification

Card Operations ManagementRegulatory ComplianceVendor ManagementData AnalysisCross-Functional CollaborationCustomer ExperienceProcess ImprovementFraud Prevention