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Motorola Solutions · 2 weeks ago

Sr. Field Service Technician

California, United States

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

3+ years exp

Motorola Solutions is a global community dedicated to keeping people safer through critical communications and technology. The Sr. Field Service Technician is responsible for the installation, optimization, maintenance, and management of complex communication systems, ensuring optimal system performance and availability for public safety customers.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform installation, optimization, and maintenance on various public safety systems, including: VHF, UHF, and 700/800 public radio systems, 911/Emergency Communications Workflow (ECW)/Airbus equipment, Next Generation 911 (NG911) infrastructure, and NICE public safety logging systems

Execute preventative maintenance routines, focusing on trend analysis and documentation to ensure proper system operation

Develop technical solutions for complex problems encountered during system implementation, upgrades, or support issues

Apply extensive knowledge of the latest technologies and troubleshooting techniques in transport, communications, and RF systems

Collaborate with System Managers, Engineering, Project Management, Sales, System Technologists, and partners to design, implement, optimize, and cut-over advanced communication systems that meet or exceed customer expectations

Qualification

P25 radio systemsWired/wireless communication systemsNICE public safety logging systemsComputer network installationTroubleshooting techniquesTechnical CertificationProject Management CertificationSelf-management skillsTechnical trainingInterpersonal skillsProblem-solving skills

Required

Associate's Degree, EET, Technical Certification, Project Management Certification, IT Certification, OR Military Technical Certification is required

CET is required within 6 months of hire

Strong working knowledge of P25 radio systems and trunking/SmartZone systems

Strong knowledge of wired/wireless communication systems, including Local Area Networks (LAN) and Wide Area Networks (WAN)

Proficiency in computer network installation, configuration, and maintenance, including cabling, routers, switches, and bridges

Strong knowledge of NICE public safety logging systems

Strong knowledge of standard telephony, dedicated data circuits, and packet switching techniques

Experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, and IT networks

Experience in the configuration and testing of Motorola two-way radio and subscriber products

Proficient in the use of optimization and testing equipment (e.g., Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets)

Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

Strong self-management skills and self-motivation to perform duties with minimal direct supervision

Excellent interpersonal skills for effective collaboration with internal Motorola teams (Sales, Engineering, Project Management, Customer Service), customers, and subcontractor partners

Ability to quickly solve customer problems under stressful situations

Capable of performing troubleshooting at the sub-system level as a Subject Matter Expert, striving for optimal system performance

Able to develop and present technical training and provide guidance on integrating new tools/solutions into team operations

The Sr. Field Service Technician MUST live a commutable distance to South of San Jose and up to North of Sacramento as majority of the Public Safety customers are located in that territory

Must be willing to travel 25% - 50% of the time and live within 50 miles from the coverage area

Must be a US Citizen and able to obtain background clearance as required by US government customers

Must have a current, valid driver's license and no traffic violations

Ability to be on-call 24/7/365

Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

3+ years of experience in the following areas: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience

Must be able to obtain background clearance as required by government customers