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Alliant International University · 2 days ago

Student Advisor

Phoenix, AZ

Full-time

Onsite

Entry Level

2+ years exp

Alliant International University is seeking a Student Advisor to support the academic success of its students enrolled in degree or certificate programs. The role involves a variety of academic advising functions, including student outreach, course registration, and financial aid assistance, while ensuring exceptional customer service and effective communication with campus departments.

Continuing EducationEdTechEducationHigher EducationUniversities

Responsibilities

Ability to track academic progression through Campus Nexxus or equivalent databases

Uses independent judgement to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis

Assists with registration, degree audits, transfer evaluation, advancement to candidacy, etc

Reviews academic progress of assigned students and works to develop individualized success plans

Assists students with tuition payments, financial aid resources, etc. Support includes proactive outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance

Supports New Student Orientation and Commencement

Maintains student records to ensure accuracy and timeliness of data

Provide an exceptional student experience to all students throughout the student life cycle

Perform other related tasks, duties and responsibilities as required, assigned or directed

Qualification

Microsoft Office SuiteCampus Nexxus StudentSalesforceCustomer serviceInterpersonal communicationDiscretionTactMulti-taskingTeam playerWritten communicationAttention to detail

Required

Bachelor's Degree from an accredited four-year college or university

Two (2) years of professional experience in a post-secondary institution

Proficient computer skills, with Microsoft Office Suite, Campus Nexxus Student, Salesforce or other CRM software

Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds

Ability to work effectively as a team player; highly motivated, focused and results oriented

Excellent oral and written communication skills

Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times

Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions

Ability to be optimistic, positive and supportive in all interactions with others

High level of accuracy and attention to detail