UniBank for Savings · 1 month ago
Senior Teller
Whitinsville, MA
Full-time
Onsite
Senior Level
$21/hr - $25/hrUniBank for Savings is a community-focused financial institution dedicated to enriching the lives of people and businesses in New England. They are seeking a Senior Teller to oversee teller operations, ensure exceptional customer service, and mentor less experienced tellers while maintaining compliance with operational policies and procedures.
BankingFinancial Services
Responsibilities
Oversee the teller line to ensure excellent customer service and operational efficiency including but not limited to: scheduling lunches and breaks, assisting tellers in servicing customers, verifying transactions, performing supervisory overrides, signing checks, explaining procedures, etc
Perform all regular teller duties accurately and in an exceptional manner. Create a welcoming and inviting customer experience thru your greeting of customers, smiling, using their name and building rapport with the intent of generating customer loyalty
Take a leadership role in participating in the branch sales environment. Be proactive in identifying customer referral opportunities
Oversee opening of all teller stations. Provide location assignments, computer support and cash as needed
Function as the vault teller. Monitor cash levels and recommend cash orders
Intervene with customer concerns on the teller line. Actively listen to teller-customer interactions. Escalate to management as needed
Balance the branch ensuring that all tellers are in proof and closing procedures are followed
Own the customer error resolution which includes resolving routine customer concerns and referring more complex issues as appropriate to a supervisor
Demonstrate basic product knowledge to handle customer inquiries
Participate in community and networking events
May be asked to serve as an on-the-job training mentor for new tellers
Responsible for assisting in performing security procedures
Other duties as assigned
Qualification
Required
High-school diploma or equivalent required
Must have good verbal, math and customer service skills
Possess clerical accuracy and be detail oriented
Demonstrated ability to handle challenging customer situations with poise and tact
Cash handling and customer service experience required
Ability to work a flexible schedule necessary
Willingness to direct and mentor others
Experience in proving ATM, head cash and branch activities required
Preferred
Associates degree preferred
Company
UniBank for Savings
Bank Different. Bank Unique. Bank UniBank. Since 1870 Member FDIC. Equal Housing Lender. NMLS# 583135 www.unibank.com
Founded in 1870
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$10M2020-10-02Debt Financing· $10M
Leadership Team
Michael Welch
Chief Executive Officer
Matt Wally
Worcester Market Executive
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