Ramp · 1 month ago
AML Operations Senior Program Manager
New York, NY (HQ)
Full-time
Hybrid
Senior Level
$159K/yr - $242K/yr
6+ years expRamp is a financial operations platform focused on modern finance solutions powered by AI. They are seeking an experienced AML Operations Senior Program Manager to lead and enhance the execution of financial crime controls, overseeing a team and collaborating with cross-functional teams to improve operational efficiency and compliance.
FinanceFinancial ServicesFinTech
Responsibilities
Lead and develop a high-performing team of AML operators and investigators responsible for transaction monitoring alerts, case investigations, sanctions/PEP escalations, EDD reviews, partner reporting, and KYC/B escalations
Oversee day-to-day operational execution, ensuring timely alert processing, high-quality decisions, complete documentation, and adherence to SLAs and regulatory expectations
Maintain and continuously improve operational playbooks, SOPs, quality assurance frameworks, and escalation paths across all AML workflows
Partner with Compliance leadership to maintain a risk-based and scalable operational program aligned with policy, partner expectations, and federal/state regulatory obligations
Collaborate with Engineering to optimize alert workflows, enhance internal tooling, drive automation, and identify opportunities to reduce false positives
Analyze operational metrics to identify trends, operational risks, and training opportunities; produce regular reporting for Compliance leadership and Risk Committees
Perform deep-dive investigations on escalated or complex AML cases, sanctions alerts, or EDD determinations as needed
Support audit, examination, and partner review processes through preparation of documentation, walkthroughs, case samples, and operational metric reporting
Work with transaction monitoring and sanctions program owners to share insights, inform rule tuning, and improve detection logic
Support workforce planning, including staffing models, capacity forecasting, vendor oversight (if applicable), and training and onboarding programs for new team members
Qualification
Required
6+ years of experience in AML/BSA compliance, financial crime investigations, or compliance operations, preferably in fintech or a similarly fast-paced financial services environment
Demonstrated experience managing or mentoring AML investigators or operators, including quality oversight and performance management
Strong understanding of BSA/AML regulatory requirements, industry best practices, and the end-to-end lifecycle of transaction monitoring, sanctions screening, KYC, and EDD workflows
Hands-on experience reviewing alerts, conducting investigations, drafting SARs, completing EDD, or evaluating sanctions/PEP matches
Familiarity with fraud and AML tooling, alerting systems, workflow management tools, and case-handling platforms
Ability to interpret data, generate insights, and define meaningful operational metrics; comfort using SQL or dashboarding tools is a plus
Strong process development, documentation, and communication skills; ability to create clear, scalable procedures and training materials
Proven ability to work cross-functionally to improve workflows, collaborate on tooling requirements, and support audits and partner examinations
Excellent judgement, discretion, and the ability to handle sensitive investigations independently
AI fluency: demonstrated ability to work with AI-assisted workflows, evaluate model outputs, identify failure modes, and collaborate with technical teams to safely incorporate automation into AML processes. Ability to recognize where AI can augment human review and where human judgment must be preserved
Preferred
ACAMS, CFCS, or other industry accreditation in financial crime, AML, or risk management
Experience supporting model tuning, monitoring logic design, or data-driven alert optimization
Prior ownership of audit or regulatory exam responses, partner diligence processes, or consent order remediation
Experience with internal tooling, automation efforts, or compliance system implementation
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF (as needed)
Pet insurance
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Columbia West
2026-01-06
2026-01-03
Digital Commerce 360
2025-12-30
Company data provided by crunchbase