OpenSesame · 1 month ago
Renewals Specialist
United States
Full-time
Remote
Mid Level
$110K/yr - $119K/yrOpenSesame is transforming workforce development with an AI-powered marketplace of skill-building courses. As a Renewals Specialist, you will drive customer retention and expansion efforts by managing the renewal cycle and collaborating closely with Customer Success Managers to ensure customer satisfaction and revenue growth.
EdTechEducationVirtual Workforce
Responsibilities
Drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs
Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey
Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal
Become proficient in CPQ/SFDC and the systems that support the renewals process
Generate quotes and Sales Orders and begin closing opportunities with guidance
Confidently articulate the value of OpenSesame products and services during internal and customer conversations
Actively engage with customers and internal stakeholders to manage assigned renewals
Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals
Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification
Complete RFPs in our internal tool in partnership with CSMs
Forecast and begin closing upcoming renewals while identifying early upsell opportunities
Fully own the renewals and upsell lifecycle—from outreach to negotiation to close—for SMB and mid-market customers
Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities
Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting
Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy
Take over full management of enterprise renewals
Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes
Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis
Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth
Qualification
Required
Proactive, experienced Procurement, Vendor Management, Account Management, or Sales professional
Strong negotiation skills
Ability to work with Customer Success Managers to prove the value delivered to customers
Ability to drive the contract renewal process
Strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal
Proficiency in CPQ/SFDC and the systems that support the renewals process
Ability to generate quotes and Sales Orders
Ability to articulate the value of OpenSesame products and services during internal and customer conversations
Ability to manage assigned renewals and craft pricing proposals in collaboration with CSMs
Ability to review customer usage metrics and articulate value delivered
Ability to complete RFPs in partnership with CSMs
Ability to forecast and close upcoming renewals while identifying upsell opportunities
Ability to manage the renewals and upsell lifecycle for SMB and mid-market customers
Ability to diagnose renewal risks and lead negotiation calls with Procurement teams
Ability to manage the renewals pipeline and ensure accurate forecasting
Ability to build strong cross-functional partnerships to support renewal and contract processes
Ability to maintain accurate records of activities, opportunities, and forecasts in Salesforce
Solid grasp of customer needs, market dynamics, and expansion opportunities
Benefits
Professional development
ISOs
Health insurance
401(k) matching
Paid time off
Company
OpenSesame
OpenSesame is an e-learning company that provides online training courses for businesses and employees.
Founded in 2011
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$97MKey Investors
JMI EquityFTV CapitalAltos Ventures
2021-07-22Series D· $50M
2019-05-28Series C· $28M
2016-09-27Series B· $9M
Leadership Team
Don Spear
CEO
Joshua Blank
President (Co-Founder)
Recent News
Company data provided by crunchbase