TBi Airport Management Inc. ยท 3 months ago
Bilingual Customer Service Agent (Vietnamese)
Atlanta,GA,US
Full-time
Onsite
New Grad, Entry LevelTBi Airport Management Inc. is seeking a Bilingual Customer Service Agent to provide interpretation and translation services to passengers and federal agents within the airport. The role involves assisting with federal inspections, providing information to international passengers, and maintaining a high standard of customer service.
Airlines/Aviation
Responsibilities
Provide translation assistance to federal agents during the routine inspection of international passengers
Interpret during complex deportation and prosecution cases conducted at the airport
Provide airport, airline and tourist information when possible, in English and Vietnamese, as required in different areas of the airport
Provide assistance to incoming international passengers with Automated Passport Control Kiosk
Reflect an excellent public relations image and maintain high standard of service by providing accurate, current and complete information
Offer translation services to Airport tenants and visitors
Operate a public address system announcing arriving and departing flights
Provide information and assistance to employees and visitors in all areas of the International and/or Domestic Concourses
Other duties as assigned
Qualification
Required
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed
Ability to communicate effectively in English and Japanese to include written and verbal communication in both languages
Demonstrated skill in effective written communication in at least one foreign language
Will be required to provide written and verbal communication testing in both languages during the interview process
Ability to establish and maintain good working relationships with other TBI employees, airline employees and federal agents
Preferred
College degree preferred
Prior experience interpreting/translating in a professional environment preferred
Company
TBi Airport Management Inc.
For more than 40 years, TBI Airport Management has been a major private airport operator in the United States.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase