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GroundTruth · 19 hours ago

Account Coordinator

United States

Full-time

Remote

Entry Level

$65K/yr - $82K/yr

1+ years exp

GroundTruth is a media company that turns real-world behavior into marketing that delivers real business results. The Account Coordinator is primarily responsible for providing technical solutions for streamlining operations, managing mobile campaigns, and establishing successful relationships with customers.

AdvertisingAnalyticsMarketingMobileMobile Apps

Responsibilities

Execute with input from Customer Success Managers and Team Leads

Partner with peers to manage clients' backend requirements, grow business & overcome daily hurdles

Communicate with customers (infrequently)

Support the team while delivering upon tasks set by manager and senior staff

Provide campaign support

Possess knowledge of, and ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flashtalking and DoubleClick

Monitor hybrid campaigns and ensure 100% delivery

Facilitate custom ad hoc requests

Traffic/create new campaigns in GroundTruth’s platform “Ads Manager”

Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously

Be the first point of partner contact for any technical guidance, campaign setup and training requests

Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met

Track and resolve Zendesk Requests

Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues

Gather all feedback from the client and relay it back to the Product and Technology teams

Qualification

Account management experienceDigital advertising knowledgeTrafficking experienceTechnical solutionsCampaign performance analysisExcelOrganizational skillsAttention to detailCommunication skills

Required

1 year of account management experience in Ad Tech / Digital advertising

Meticulous attention to detail

Winning attitude

Ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flashtalking and DoubleClick

Monitor hybrid campaigns and ensure 100% delivery

Facilitate custom ad hoc requests

Traffic/create new campaigns in GroundTruth's platform 'Ads Manager'

Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously

Be the first point of partner contact for any technical guidance, campaign setup and training requests

Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met

Track and resolve Zendesk Requests

Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues

Gather all feedback from the client and relay it back to the Product and Technology teams

Preferred

Trafficking experience

Bachelor's degree and 1 year of relevant experience (or 3 years with no degree) in a digital media, performance marketing agency, social agency, account management, or media sales role

A passion for technology and deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc

Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals

Proficiency in Office Suite, Excel, PowerPoint or Keynote