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Gemini · 2 weeks ago

Senior Associate, Program Management (Credit Card Operations)

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$92K/yr - $132K/yr

5+ years exp

Gemini is a global crypto and Web3 platform that aims to unlock the next era of financial freedom through trusted access to decentralized finance. The Senior Associate, Program Management role focuses on overseeing Credit Card Operations, ensuring performance and coordination of issue remediation for the Credit Card Program.

CryptocurrencyFinanceFinancial ServicesFinTechWeb3

Responsibilities

Partner across the credit card organization to provide high value operations effectiveness insights, coordination of remediation of operational issues and project management support for critical program

Work with key vendors (Alloy and Corecard) on remediation of Credit Card issues

Develop and maintain Critical policies for operations including collections policies and other servicing policies

Develop and encourage business transformation efforts

Build productive and positive relationships across the organization at all levels to drive influence

Build productive and positive relationships across the critical vendors to drive influence

Provide leadership in solving problems, improving processes, and creating a better experience for the business

Qualification

Credit Card OperationsBusiness Process ImprovementConsumer Lending ExperienceProject ManagementInterpersonal SkillsProblem SolvingOrganizational SkillsCommunication Skills