Kpler · 4 days ago
Customer Success Manager (Maritime)
Houston, TX
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $102K/yr
5+ years expKpler is dedicated to helping clients navigate complex markets by providing valuable insights in the commodities, energy, and maritime sectors. As a Customer Success Manager focused on maritime clients, you will ensure that clients extract maximum value from Kpler’s maritime intelligence solutions while building meaningful partnerships and aligning client goals with the company's offerings.
AnalyticsBig DataFinanceImage RecognitionInformation TechnologyOil and GasPredictive AnalyticsSoftware
Responsibilities
To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from client
Coach users to be experts on our terminal, Excel add-in, API and data integration
Help the commercial teams uncover upsell/cross-sell opportunities based on clients’ needs
Proactively align client’s goals with Kpler’s
Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date; You’ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs
To enable the client to use the solution at its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering
Qualification
Required
+5 years of customer success management experience in the maritime industry
Experience working with B2B customers (100+ users and owned book value >$2M ARR)
Outgoing, personable, and a client-focused person
Has the ability to articulate technical concepts with both technical and non-technical audiences
Someone who is empathic, listens, and understands the customer's needs through strong relationship-building
Capable of adapting to the needs of shipping companies and/or shipping arms of physical trading houses/energy majors
Genuinely care about your clients and take ownership of projects
Company
Kpler
Kpler is a fast-growing data & analytics firm on a mission to facilitate efficient and sustainable trade.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$201.56M2022-04-13Private Equity· $201.56M
Leadership Team
Jean Maynier
Co-Founder & CTO
Recent News
2025-11-12
2025-11-08
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