Rippling · 5 hours ago
Spend Customer Support Training lead
San Francisco, CA
Full-time
Onsite
Senior Level
$22/hr - $37/hr
5+ years expRippling is a company that provides a unified platform for managing HR, IT, and Finance. The Spend Customer Support Training Lead will be responsible for supporting agents and new hires, creating training content, delivering training sessions, and resolving customer issues related to the Spend product suite.
EmploymentHuman Resources
Responsibilities
Become the Subject Matter Expert for our Spend product suite
Create and maintain training content and documentation to ensure agents have access to the latest product and procedural knowledge
Deliver training sessions (both virtual and in-person) on complex topics, new feature rollouts, and best practices
Provide dedicated support and mentorship to new hires to accelerate their onboarding and ensure they are quickly set up for success
Support Rippling customers and resolve issues related to our Spend Products
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
Leverage chat, email, and video conferencing to help our customers optimize Rippling’s Spend Product
De-escalate and resolve issues by leveraging platform and industry expertise
Responsible for documenting product functionality and country-specific nuances and training Global Support Team members
Become a product expert - you'll be a go-to resource for both customers and coworkers
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
Qualification
Required
>5 years of working in the SaaS industry, ideally including team lead and/or leadership responsibilities
Hands-on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur and Expense management softwares
Proficient in English; written and verbal communication skills
Understanding of US banking processes, credit card systems, and expense management workflows
Prior experience supporting finance, accounting, or expense management software
Demonstrated experience in problem-solving with attention to detail
Organizational skills and experience in improving processes
Flexibility with changing job duties and responsibilities
Time management skills and the ability to prioritize
Two or more years of experience in instructional design and training delivery, preferably within the FinTech sector
Deep expertise in leveraging technology, including LMS platforms, e-learning development, and virtual classrooms, to effectively train a dispersed, remote workforce
Track record of creating and optimizing training curricula that drive learner success
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Parker Conrad
Co-Founder and CEO
Albert Strasheim
Chief Technology Officer
Recent News
2025-12-29
Company data provided by crunchbase