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One Call · 8 hours ago

Regional Director - Southeast

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

One Call is a company dedicated to helping injured workers receive the care they need. The Regional Director is a key leadership role responsible for managing and supporting Account Managers, ensuring successful client engagement and revenue growth across regional key accounts.

Health CareMedicalWellness

Responsibilities

Lead, coach, and develop Account Managers to ensure high performance and professional growth

Foster a culture of accountability, collaboration, and continuous improvement

Support the VP in cascading strategic goals and initiatives to the team

Serve as a key point of contact for regional clients, ensuring consistent and high-quality service delivery

Monitor client satisfaction and post-implementation success to identify opportunities for improvement and growth

Collaborate with Strategic Account Executives to support client-specific strategies and relationship management

Oversee day-to-day operations of the regional accounts team, ensuring alignment with corporate objectives

Identify and act on revenue leakage, panel elevation, and product extension opportunities

Ensure timely and accurate reporting of client performance metrics and team KPIs

Assist in the execution of strategic plans developed by the VP of Regional Accounts

Translate executive vision into tactical plans and ensure successful implementation across the region

Contribute to the development of innovative initiatives that enhance client experience and internal efficiency

Partner with internal departments (e.g., Sales, Operations, Product) to ensure seamless client service and issue resolution

Maintain strong relationships with external partners and clients to support business development and retention efforts

Qualification

Account managementClient engagementTeam leadershipWorkers Compensation knowledgeStrategic planningAnalytical skillsPersonnel managementDiversityInclusionComputer skillsCommunication skillsInterpersonal skillsPresentation skillsProblem-solvingCollaboration

Required

Bachelor's degree in Business, Marketing, or related field

5+ years of experience in account management, client services, or sales leadership, preferably in the Workers' Compensation or healthcare services industry

Proven experience managing teams and driving client growth initiatives

Proven track record in leading teams and driving meaningful client growth

Success in facilitating progressive organizational change and development within a growing organization

Excellent communication skills both verbal and written for interpersonal communication and collaborative management, across all sales and company departments

Strong knowledge of the Workers Compensations field and experience in organizational effectiveness and implementing best practices

Demonstrated leadership and vision in managing staff groups and major projects or initiatives

Exhibit a high degree of initiative and analytical skills to handle and solve complex problems and thrives in a high production environment

Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has thorough internal working knowledge of the enterprise

Display strong leadership qualities, decision making abilities, and strong business judgment

Possess strong personnel management skills to mentor and coach diverse teams

Exceptional written, oral, interpersonal, and presentation skills

A demonstrated commitment to high professional ethical standards and a diverse workplace

Excel at operating in a fast pace, community environment

Challenges and debates issues of importance to the organization

Excellent computer skills and proficient in Excel, Word, Outlook, and Access

Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards

Ability to work both independently and in a team environment

Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply

Preferred

Advanced degree preferred

Benefits

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.

Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.

Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.

Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

Company

One Call

Glassdoor3.4

For more than 30 years, One Call has served the workers’ compensation industry by coordinating care for injured workers in partnership with our high-quality provider network As a leader within a complex industry, we’re committed to streamlining the claims process.

Founded in 1993

Jacksonville, Florida, USA

1001-5000 employees