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Oracle · 8 hours ago

Consulting Project Director

United States

Full-time

Remote

Director/Executive

$139K/yr - $292K/yr

Oracle is a world leader in cloud solutions, dedicated to tackling today's challenges with tomorrow's technology. The Consulting Project Director will lead customer support activities, ensuring exceptional experiences across Oracle Health solutions while managing enterprise support activities in healthcare and federal environments.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for the customer experience across all support functions, which includes major incidents, end-user experience, release management, and system upgrades

Handle customer communication across multiple stakeholders, ensuring that the customer is aligned for support activities

Review support metric and activities, driving improvement across internal organizations

Coordinate with 3 rd party vendors and partners across the environment to provide a single customer experience

Identify opportunities to improve the customer experience, which could include revised processes or improved documentation

Develops strategy and plans to successfully implement operational policies and achieve portfolio performance in support of strategic objectives

Responsible for solutions and pricing of proposals and supporting the sales process

Is accountable for managing a significant and profitable revenue stream

Typically manages multiple project/program managers and/or senior level individual contributors

May serve as advisor or project sponsor role for moderately complex engagements

Qualification

IT support processesHealthcare experienceStakeholder managementCross-functional collaborationCoaching skillsProcess driven methodologyTeam leadershipMentoring skillsCommunication skillsDetail oriented

Required

Strong background in IT support processes within healthcare and/or government environments

Demonstrated ability to engage, analyze, and drive support activities to closure

Excellent communication skills, with experience in stakeholder management and cross-functional collaboration

Detailed oriented, process driven methodology to deliver optimal end-user experience

Effective team leadership, coaching, and mentoring skills

Previous IT support role working in an enterprise

US Citizenship is required with an ability to obtain and maintain a government security clearance

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance