Specialist Customer Service jobs in United States
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Orgill ยท 7 hours ago

Specialist Customer Service

positionCollierville, TN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Orgill is a company dedicated to providing excellent customer service. The Customer Service Representative serves as the primary point of contact for customers, ensuring satisfaction by providing timely information and resolving issues efficiently.

Hardware

Responsibilities

Serve as the first point of contact for all customer inquiries via phone, email, and chat, providing professional and courteous support
Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner
Process customer orders, track shipment statuses, and communicate any delays or changes effectively
Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations
Accurately document all customer interactions, resolutions, and transactions within the CRM system
Coordinate with Sales, Distribution Centers, and other internal departments to ensure seamless service delivery

Qualification

Customer service experienceProblem-solvingCommunication skillsMicrosoft Office SuiteMultitaskingPositive attitudeWork ethic

Required

High school diploma or equivalent
2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry
Exceptional verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proficiency with Microsoft Office Suite (Word, Excel, Google Suite, and Salesforce CRM software)
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
A positive attitude
A strong work ethic
A dedication to exceeding customer expectations

Preferred

Associate's or Bachelor's degree

Company

Orgill

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Orgill, Inc. is an independently owned hardlines distributor.
dateFounded in 1847
location
Memphis, Tennessee, USA
people-size1001-5000 employees
web-link
https://orgill.com

Funding

Current Stage
Late Stage

Leadership Team

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Julie Albrecht
Executive Vice President and Chief Financial Officer
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John Sieggreen
Executive VP, Retail and President, CNRG
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Recent News

Digital Commerce 360
Orgill taps former JCPenney CIO as chief digital and information officer
2025-11-29
Seattle TechFlash
Collierville-based private co. taps industry veteran for top finance role
2025-08-19
EIN Presswire
Anniversary of The Data Group and Orgill's 'Elastic Path' platform demonstrates importance of a robust data solution.
2025-06-21
Company data provided by crunchbase