Hogan Lovells · 1 month ago
Marketing & Business Development Systems Manager
Washington DC
Full-time
Onsite
Senior Level
7+ years expHogan Lovells is a leading global law firm with a distinctive market position. The M&BD Systems Manager will manage a team responsible for the operational support, planning, and delivery of marketing technology solutions for Marketing and Business Development, collaborating with IT and vendors to enhance systems and support the firm's strategic goals.
ConsultingGovernmentLegalReal Estate
Responsibilities
Manage the Global M&BD Systems team in conjunction with an existing Systems Manager based in the UK, reporting to the Global Head of M&BD Operations and Systems
Oversee the day-to-day operational support and administration of the M&BD systems, which includes: Client Relationship Management (CRM) system: InterAction, Email Marketing system: Litera Concep, Enterprise Relationship Management system: Introhive, Experience Management system: Litera Foundation
Leading on the roll out and continued development of our global experience management tool, Litera Foundation. This will include: System configuration, Integrations (with support from IT and the vendor), Automation of data capture process, Global communications, Designing and delivering training
Oversee the provision of user support by the Systems team, ensuring timely and efficient handling of day-to-day support tasks
Deliver end-user training for all M&BD systems to M&BD, other business teams and lawyers, as needed
Define and execute an approach for improving data accuracy for all M&BD systems
Input into plans to leverage technology and AI to improve operational efficiency across M&BD, but specifically utilizing AI within the Systems team and taking advantage of AI embedded in our systems
Lead our relationships with vendors, alongside IT counterparts, to ensure effective support, upgrades, and contract renewal
Project manage process improvements for M&BD stakeholders
Ensure projects are delivered on time, within budget, and meet or exceed stakeholder expectations
Plan, manage, and deliver solutions that extract value from existing M&BD systems
Identify and validate the need for new technology to be introduced and create business cases to support change
Analyze and articulate stakeholder requirements and advocate for solutions that meet these requirements and contribute to the firm’s overall strategy
Create clear and concise plans and documentation that support the CMO and Global Head of M&BD Operations and Systems deliver on their commitments
Represent M&BD in technology projects and contribute to wider M&BD projects, as required
All members of the firm are expected and encouraged to participate in our global Responsible Business program
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, location, and services
Qualification
Required
Be a solution provider, partnering with stakeholders, project team members, users, vendors, and lawyers to deliver innovative solutions
Sound grasp of technology concepts relevant to M&BD systems
Understanding of data concepts and data flows/integration between systems
Ability to translate technical concepts into business terms and vice-versa
Excellent problem solving and analytical skills to provide more efficient business processes
Ability to work well under pressure, prioritize, and balance multiple responsibilities
Client-service, delivery, and deadline focused
Excellent attention to detail and delivery of high-quality work
Exceptional communication and interpersonal skills (written and oral); Comfortable with a variety of audiences at all levels of the firm
Experience working independently, as well as within cross-functional teams, in a collaborative, professional environment
Proactive approach to workload planning and solving client requirements
Proven leadership skills, with the ability to manage and motivate teams to deliver on goals and plans
Seven (7)+ years of demonstrable experience working with CRM, Marketing Automation, Credential Management, and Data Quality solutions preferred
Two (2) years in a management/supervisory position preferred
Knowledge of InterAction CRM, Litera Concep, Introhive ERM, Litera Foundation, Microsoft CoPilot and other developing AI solutions
Experience working with a large law firm or professional services organization preferred
Bachelor's degree required, and post-graduate qualifications (e.g., MBA) advantageous
Company
Hogan Lovells
Hogan Lovells is a London-based multinational law firm that provides legal advisory services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bret Cohen
Partner
Eduardo Ustaran
Partner
Recent News
2026-01-09
Secondaries Investor
2026-01-09
2026-01-09
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