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A&M Technologies, Inc. · 1 month ago

ServiceNow Software Designer II

Chantilly, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

A&M Technologies, Inc. is seeking a NMS ServiceNow Software Designer to support a key program in the National Security business segment. The role involves deploying, administering, developing, and integrating the ServiceNow suite while collaborating with various teams to optimize performance and ensure compliance with security standards.

Information Technology & Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements

Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives

Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs

Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server

Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required

Monitor application performance and availability; build dashboards/alerts and proactively remediate issues

Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements

Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts

Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions

Conduct system performance analysis and tuning to optimize configurations and throughput

Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule

Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate

Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements

Qualification

ServiceNowAgile/ScrumIntegrationHubAnsiblePythonRHELWindowsMariaDBREST/SOAP APIsTechnical DocumentationMicrosoft OfficeJavaScriptPowerShellJavaPerlCommunication SkillsOrganizational SkillsCritical ThinkingTeam Collaboration

Required

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years

Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2

The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines

Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training

The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle

Experience with at least one of (Agile, Scrum, SDLC)

Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively

Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members

Strong organizational skills, including attention to detail, multitasking and critical thinking skills

Skilled in working within a team environment within a professional office setting

Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities

Strong written and verbal communication skills

Working knowledge of Service Now or other ITSM platforms

Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook

Preferred

Certification: ServiceNow Certified System Administrator

Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco

Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell

Experience with databases including MariaDB