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Capital One · 1 month ago

Work From Home Bilingual (Spanish) Senior Fraud Recovery Coordinator- Complex Claims

United States

Full-time

Remote

Mid, Senior Level

$50K/yr - $50K/yr

3+ years exp

Capital One is a leading bank that focuses on changing banking for good through compassionate customer service. The Senior Fraud Recovery Coordinator will provide exceptional customer service, advocate for customers, and resolve issues while ensuring compliance with regulatory requirements.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

You’ll advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements

Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge!

You will investigate customer concerns, help create and implement process improvements and report trending customer issues

You may support other customer service advocates, who will reach out for help with a customer issue or complaint

You’ll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources

Qualification

Customer Service ExperienceBilingual SpanishBilingual EnglishGoogle SuiteMicrosoft OfficeFraudDisputes ExperienceEmpathyAttention to DetailProblem SolvingEffective CommunicationTime Management

Required

High school diploma, GED or equivalent certification

At least 3 years of Customer Service or Call Center experience

At least 1 year of experience using Google Suite or Microsoft Office

Fluent in Spanish and English

Preferred

At least 4 years of experience of Customer Service or Call Center experience

At least 1 year of experience in the Financial Industry

At least 1 year of Fraud or Disputes experience

Benefits

Healthy body, healthy mind — Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.

Save money, make money — Secure your present and plan for your future with a 401K and Stock Purchase Plan.

Time, family and advice — Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare.