Goodwill of the Finger Lakes · 1 month ago
CSTL Donation Acquisition
Clearance/Warehouse/EComm- 1555 Jefferson Road, Henrietta, NY, US
Full-time
Onsite
Mid Level
$21.50/hr - $21.50/hrGoodwill of the Finger Lakes is seeking a Customer Service Team Leader for Donor Acquisition to provide operational support across multiple ADC locations. This role ensures a positive donor experience, assists with donation flow, trains new hires, and supports donation acquisition initiatives.
Non Profit
Responsibilities
Provide exceptional customer service to all donors, ensuring a welcoming, efficient, and mission-aligned experience
Greet donors, assist with unloading items, issue donation receipts, and answer donor questions
Maintain professionalism and model Living Goodwill BLUE standards at all times
Assist in sorting, staging, and preparing donations for processing in accordance with ADC guidelines
Support accurate logging of donation counts, weights, and categories to ensure proper reporting
Communicate any irregular or high-value donations to site leadership as required
Support donation acquisition initiatives by assisting with special pickups, community partnerships, and outreach activities
Drive the box truck safely to complete scheduled pickups as needed
Conduct basic site or donor-related assessments to ensure quality and suitability of incoming donations
Follow all safety protocols and ensure the safe movement, loading, and handling of donated materials
Maintain awareness of hazards and immediately report safety concerns to leadership
Adhere to organizational policies, including Code of Conduct and all ADC operational standards
Assist in organizing, moving, and preparing product to support production goals
Ensure donations are processed efficiently and meet quality standards before transfer to the retail pipeline
Support the flow of goods to minimize backlogs and improve operational output
Maintain a clean, safe, and organized work environment inside and outside the ADC
Monitor donation areas, backroom spaces, and equipment to ensure proper upkeep
Support daily, weekly, and monthly cleaning routines as required
Assist in the training and onboarding of new ADC team members
Demonstrate proper donation intake, safety procedures, and customer service expectations
Provide guidance and support to help new employees build confidence and competence in their roles
Serve as the point of contact when the site supervisor or team leader is unavailable
Support daily operational decision-making within the scope of the role
Communicate issues, updates, or operational needs to leadership promptly and accurately
Qualification
Required
Computer skills including data entry, email, and mobile device usage required
Ability to read and understand documents such as timecards and policy manuals
Ability to problem-solve and make decisions independently as required
Ability to seek out internal and external resources to accomplish desired results
Ability to read, write, communicate verbally, and perform basic mathematical skills related to the job
The employee must be able to travel for work-related programs and meetings
The employee is required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays
The employee must frequently lift and/or move up to 50 pounds
The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed
The employee may also on occasion need to tag merchandise which requires use of at least one hand
A valid NYS driver's license is required
Preferred
High school diploma preferred
Experience with Microsoft Outlook and SharePoint preferred
Company
Goodwill of the Finger Lakes
Goodwill of the Finger Lakes is a not-for-profit organization committed to making a positive impact.
Founded in 1911
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rochester Women’s Giving Circle
2024-06-07Grant
Leadership Team
Janice M. H.
Chief People and Culture Officer
Recent News
Rochester Business Journal
2025-11-07
Rochester Business Journal
2025-07-22
Rochester Business Journal
2025-06-26
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